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Before: Sandra Bullock. American Sweetheart. Oscar Winner.Source: Eclecticity | 3 Sep 2010 | 8:30 pm | NEW
Source: Eclecticity | 3 Sep 2010 | 8:07 pm | NEW
Source: Eclecticity | 3 Sep 2010 | 7:58 pm | NEW
Source: Eclecticity | 3 Sep 2010 | 7:56 pm | NEW
Source: Freakonomics | 3 Sep 2010 | 12:04 pm | NEW
Mission Blue supporter Richard Rockefeller reports: Light winds, clear skies, a leisurely agenda and frequent laughter belie this group’s intensity of purpose. We are a collection of TEDsters, Bermudian government officials, scientists, media folk, and of course, Dr. Sylvia Earle, 2009 TED Prize Winner — spending a few days in the azure waters of the Sargasso Sea, the “golden floating rainforest of the sea,” as Sylvia has called it. On a mini version of April’s TED Mission Blue Voyage in the Galapagos, we are here to learn about the mysteries of the Sargasso Sea — another of Sylvia’s “hope spots” — and its critical value to life on earth. And we are here to help protect the entirety of it — more than a million square kilometers — if we can.
We motor out over the shallow — and healthy-appearing, I’m happy to report — reefs of the Bermuda Bank, through islands and strands of viscid, exotic smelling, light grey and pink coral spawn, which we photograph and collect in paper cups for closer examination. The spawn is often clumped together with lacy yellow Sargasso weed, or Sargassum, which spawns, in turn, endless puns about the ocean’s “sargasms,” etc.
Sargassum is named for the Sargasso Sea, a huge gyre created and bounded by the four great currents of the Atlantic Ocean. The weed often appears in patches as large as football fields, but the ones we encounter today are much smaller -– squash-court sized, at most — as the tail of Hurricane Danielle disrupted the big ones a few days ago. It looks pretty from the deck of our boat, truly golden against the deep ocean blue, but from this distance, not so very interesting after the first few patches. It is only when you get up close that the intricate structure of pea-sized air sacs on top, which keep it afloat, combined with a complex web work beneath, begin to suggest deeper secrets.
Sargassum, and the enormous sea from which the name derives, comprise an extraordinary and unique ecosystem. It not only harbors many creatures found nowhere else, it serves as an essential breeding ground and nursery to many of the species — eels and bluefin tuna, among others — that grace the waters and shores of the entire Atlantic Ocean.
Snorkeling among the weed hints more clearly at this diversity, as baby flying fish skip away across the water’s surface and comma-sized items zip among the weedy strands, too fast for these aging eyes, at least, to follow. We get a clearer view when Chris Flook, Collector of Specimens and Bermuda Lionfish Project Coordinator at the Bermuda Aquarium Museum and Zoo, comes alongside our boat and gives us a close-up view of the astonishing variety found in only a few scoops of Sargassum: baby puffers, needlefish, triggerfish, bonito and the well-disguised and rather cuddly-looking but voracious Sargassum fish. Each baby Sargussum fish, or “critter” as Sylvia calls them, is a little fingernail-sized but completely recognizable version of the adults we know.
We need to protect this incredible resource from harvesting, overfishing, dumping and other human abuse and negligence, and we need to do it soon. Compared to other large, high-seas protection efforts, this one may be relatively easy.
And as such, we hope that the completion of this conservation effort will set an example for others to follow in short order.
On Monday here in Bermuda, we kicked off our Sargasso Sea expedition by celebrating Sylvia Earle’s 75th birthday. You don’t need to know Sylvia personally to know what she wished for as she blew out the candles on her cake (a flour-and-sugar diorama of the Sargasso Sea, of course) surrounded by friends and colleagues. The wish is one that TED seeks to grant in honoring her with the TED Prize, a wish big enough to change the world.
Join us in granting Sylvia’s wish through the Mission Blue campaign -– and do your part to save the seas.
These gorgeous photos come from Look Bermuda
Source: TED Blog | 3 Sep 2010 | 12:00 pm | NEW
This week, NASA rolled a big archive of historical images into Flickr Commons, giving users access to more than a half century of NASA’s photographic history. The images are divided into three neat sets – “Launch and Takeoff,” “Building NASA” and “Center Namesakes” – and they’re all copyright-free, meaning that you can share and use these images however you like. You can jump into the archive here and watch it grow over time. Thanks for the heads up @eugenephoto! They’re always appreciated…
NASA Lauches Photo Archive on Flickr is a post from: Open Culture. Visit us at www.openculture.com
Source: Open Culture | 3 Sep 2010 | 9:42 am | NEW
Source: Freakonomics | 3 Sep 2010 | 7:30 am | NEW
Rachel Sussman shows photographs of the world’s oldest continuously living organisms — from 2,000-year-old brain coral off Tobago’s coast to an “underground forest” in South Africa that has lived since before the dawn of agriculture. (Recorded at TEDGlobal 2010, July 2010 in Oxford, UK. Duration: 14:09)
Watch Rachel Sussman’s talk on TED.com where you can download it, rate it, comment on it and find other talks and performances from our archive of 700+ TEDTalks.
Source: TED Blog | 3 Sep 2010 | 7:09 am | NEW
Dedicated to finding lasting solutions for complex social challenges, the Case Foundation supports the TED Fellows and their big ideas that draw upon leadership, collaboration and entrepreneurship to change the world. As a new feature to help other up-and-comers and social citizens, every Friday the Case Foundation asks the featured Fellow to share his or her answer to the following question:
There are many aspiring social entrepreneurs out there who are trying to take their passion and ideas to the next level. What is one piece of advice you would give to them based on your own experiences and successes?
The TED Fellows’ answers to this question will be posted on the Case Foundation blog.
Describe yourself and what you do.
It’s hard for me to articulate because I’m in the middle of a transition. I’ve been producing documentaries and launching this company called Good for the last seven years of my life. Now I’m moving in to directing. I’m starting to direct what I’m calling “commercials for ideas.” It’s trying to sell ideas like you would products but it’s really about the ideas. Ideas like self-empowerment, self-reflection, perspective.
This Friday I’m doing a shoot for this concept I have of “What do you bow to? What is the thing you have reverence for?” Whether it’s to your coffee cup, to a baseball team, to a religious icon, or something else. It’s a photo series but I’m going to turn these into commercials eventually. The idea is to start building a directing reel.
I’m also starting to do what I’m calling “personal producing.” I’ve worked with social entrepreneurs and CEOs and directors in helping them fulfill their visions. It’s like life coaching — consulting with people on making their dreams happen.
It’s a work in progress defining myself right now. I’m a producer-director and writing a feature for my directorial debut while making these commercials and building my reel.
Your undergraduate degree is in International Relations. How did you get started in filmmaking?
I took a semester during undergrad and went to NYU. I shot and directed short films there for a semester and realized that’s what I loved. But I didn’t want to stop studying International Relations. I really couldn’t get enough of learning about different parts of the world, especially peace and conflict resolution. I thought these were the kind of stories that I’d love to see films about. I went and did the hands-on work and realized that that was what I wanted, but I also really wanted to keep studying what I was studying and tell these stories.
The whole mission of Good and what I’m doing now is taking relevant stories and make them something that are accessible and move people. That’s what I’m hoping to do with these commercials for ideas.
Tell us more about your commercials for ideas. What is being bought and sold with them?
Well, right now, they don’t exist. I’m basically trying to make something between art and advertising. I’m beginning work on them just as my own passion project. I’m building a portfolio and looking for collaborators, but I want to define what the voice is and figure out my process before I start working with ad agencies and corporations.
Eventually a person I’m interested in reaching out to is Alex Bogusky. He’s a creative director that has made a ton of money working on campaigns for Burger King and so on. He’s left advertising, I believe, to make socially relevant media. I want to work with people in advertising who have been selling products for years and now collaborate with them to sell ideas that empower people.
How are your “commercials for ideas” different than anti-smoking ads or public service announcements?
I find that PSAs are usually issue-centric. For example, the issue may be smoking or that smoking is bad for you. They use body bags and images like that — which I think are great to trigger a response — getting people to respond in any way to any kind of media right now I think is a real challenge. But what’s interesting for me is, what is the level underneath why people are smoking? That’s where I’m trying to dig into.
For example, one idea I have is basically anti-littering and anti-smoking wrapped up into one. When people are smoking they throw cigarette butts on the ground. There’s a disconnect between themselves, this piece of trash, and the Earth. So I’m going to be focusing on that moment where the cigarette butts leave the hand.
Instead of just focusing on the addiction and making people feel bad about themselves, there are a number of levels to what we’re looking at, a number of ways to approach it. We’re leading with the idea, not the issue. Instead of doing a PSA that says stop smoking, I’m going to focus on the amount of cigarette butts that have accumulated and what it’s doing to the environment. So it’s a backdoor into an old argument and it’s trying to find fresh ways of approaching something that helps people to reflect on the issue in a new way.
There are many aspiring social entrepreneurs out there who are trying to take their passion and ideas to the next level. What is one piece of advice you would give to them based on your own experiences and successes?
The Case Foundation is committed to giving a voice and platform for social entrepreneurs, innovators, and changemakers like the TED Fellows who are coming up with big ideas that can change the world. Read this Case Foundation/Fellows Friday question and answer every week on the Case Foundation’s blog.
I think for social entrepreneurs the definitions of success are still under construction, which is what makes it so exciting. It is up to us to define what “success” is.
On the film side I have experienced some incredible critical success, which for me was important because I wanted to make things that moved people. And if it moved people then they would show up to see it, I reasoned. But really it was only a few people that would show up to see some of these movies. That wasn’t considered in the industry — or by any standards — a financial success.
And that was a lesson I had to learn: letting go of the result and the expectation that things are going to be a certain way, and that it wasn’t a success if people didn’t show up. It’s more important to recognize what is it that I love about this, which is storytelling and filmmaking. And that’s what’s going to continue motivating me.
In your recent “Approaching 30 … Spiritually” article on The Huffington Post you said this transitional period in your life feels like “adult puberty.” What would you say about your life right now — are you still in the awkward stage?
In that blog I was saying that I was experiencing growing pains. It’s different now. I’m definitely still in a moment of transition, but instead of feeling this awkward fear of the future, I’m feeling newly motivated by a new energy. Basically, I’ve spent the last year and a half healing and becoming more aware of what motivates me from my center, from the core. And trying to recognize how much of that is ego and how much is really following what I love. So now I have a sense of direction in a way that could easily do a U-turn or change, but feeling less anxious about that.
You co-founded a company, your documentary film Racing Dreams won the jury prize for Best Documentary at the Tribeca Film Festival last year, and you’re are a TED fellow. How can you feel like you’re floundering?
When I turned 27 and was starting to have this sense that my identity isn’t completely equal to what I do for a living, I became motivated to figure out why I didn’t feel fulfilled. It took me going through the pain of leaving the job that I always thought I’d have and the company that I thought was my baby, to recognize that I’d built myself a trench.
It was a beautiful trench and I loved it and we had such a great time in it. But the trench was a belief that this was the only place for me and this is where I’m meant to be. When I recognized that I was in this trench I realized, “Oh! I see that there’s this whole world out there full of opportunity. But I need to climb my way out of this trench.” The trench was this belief that this is what I was meant to do and if I can’t make this work then I’m a failure.
So once I was able to climb up out of that trench I could then see all around me all the trenches that I’ve always had which are the beliefs that I’ve had about myself and the world and how I’m supposed to make a difference because of the opportunities that I’ve been given. So now it’s kind of recognizing which of these beliefs are ones that are serving me and which ones aren’t. Now I’m taking time to figure that out — I think you’re always kind of figuring that out — and recognizing trenches of beliefs.
Helping people out of trenches where they hold on to beliefs so strongly that no longer serve them is something that I’m really excited to do. I can do it for other people. I’ve established the success of doing that. Now I’m thinking I have a few visions of my own to fulfill. What do I need to do to really believe that and then go for it?
I had thought the job I had was the only thing for me. When I recognized that that couldn’t be right because it no longer was fulfilling me, then I was floundering. Floundering has a negative connotation but it’s more like figuring out that you can do anything. How do you let go of the idea that your value is tied to a specific organization or company? I find that most people go through that when they leave a job or are fired from a job — especially something that they care about.
Do you have advice for people who are looking for the passion and maybe feel like they’re floundering?
I think people tend to know what they’re passionate about. Knowing exactly what that looks like in the world or the workplace — that’s a different story. That comes through following a lead. If you feel that you enjoy something you should follow it, take a step in that direction and then sit there patiently for just a little while and things will start to happen.
I’m finding that people who haven’t taken the leap to follow their passion are battling with a sense of unworthiness. One idea I’m dying to sell is: dig into your own shit. Dig into the parts of you that limiting you. Whether that’s through therapy or yoga or any kind of healing. Opening yourself to healing. That to me feels like a really radical step in believing that you’re capable of going after whatever it is you want.
How will your TED experience impact your next steps?
TED was totally awesome. TED embodied for me in a clear way how people from diverse backgrounds coming together to approach something is when incredible things can happen.
Sitting at a table at TED were a composer and a lawyer and a geneticist and an actor and we were all brainstorming how to tell the story of TEDPrize winner Jose Abreu — the way to market his idea. Totally awesome.
The idea of bringing people from diverse backgrounds together to approach a problem is how I want to make everything.
Source: TED Blog | 3 Sep 2010 | 7:04 am | NEW
Source: Freakonomics | 3 Sep 2010 | 6:49 am | NEW
In video number 38 from The Little BIG Things Video Series, Tom describes just how powerful storytelling can be and argues that's why it's essential to turn your brand into a story.
You can find the video in the right column of the front page of tompeters.com or you can watch the video on YouTube. [Time: 1 minutes, 55 seconds] You can also download a PDF transcript of the video's content: Strategy: The Story is More Powerful than the Brand.
Source: The Tom Peters Weblog | 3 Sep 2010 | 4:23 am | NEW
It's time for a new breed of chief executive. I have a proposal.
There are really terrible jobs in the world. President of the United States comes to mind. Maybe once it was okay, but now? Where's the fun in it? It doesn't pay half enough. Everybody's out to move your cheese. Even higher on the list of things you probably never want to do when you grow up, however, is a surprising entry. The job of chief executive officer as currently configured just might be the most impossible, demanding, annoying one on the planet.
Yes, as spring has moved into this long, hot summer, the news has brought us several representatives of the breed who have gone spectacularly down in flames or should soon, all things being equal. The trend is clear. It's now virtually impossible for a demented, high-profile narcissist to hold the position of CEO. That's bad news for business. Who else is going to want it?
Let's look at a few recent cases of note. Tony Hayward was the CEO of BP, as the world knows, having witnessed his sheepish, ruddy countenance during the tortuous history of the gulf oil spill. During the crisis Hayward did what CEOs always do: made excuses, tried to justify his company's miscreancies, displayed contempt for idiots who didn't buy his act, and was insufficiently adept at simulating empathy for other people. This usually works for ultra-senior officers. This time around the media made lunchmeat out of him. The game has changed! Now he has his life back, as he wished.
And then there's Mark Hurd. A very capable CEO was Mark. He did good things for Hewlett-Packard after the company had suffered for years under another spectacular washout, who has now wisely decided to enter the political sphere. At first, it looked as if Hurd had suddenly morphed into a familiar entity, abandoning use of his capacious brainpan in order to follow the instructions of his naughty inner man. With fiduciary improprieties too! Amazing! Astounding! But wait. Along with his slide down the exit ramp of the airship of state came a big platinum chute, reportedly in the neighborhood of $40 million. You don't usually give that to a guy guilty of crimes against the state. So we can stay tuned on that story, with a keen eye trained on the sometimes bizarre and always fascinating HP board of directors.
Which brings us to Lloyd Blankfein. No, Lloyd isn't out of the catbird seat yet. But Lloyd exists at this point simply to demonstrate how deeply, dramatically, stunningly unlikable the corporate CEO can be. Every time We the People begin to feel a little bit of confidence that Wall Street just might have learned something, become slightly less greedy or arrogant? There's Lloyd. Whoever is running Lloyd's image work should tell him one thing immediately: Lloyd. Don't smile.
What, then, is to be done? What are the alternatives? Are there any? Democracy? No. I worked in a theater company once that purported to be one. It devolved into a dictatorship of the proletariat run by the most neurotic individual in our group. Government by committee? I think not. Anybody who has tried to get a decision out of a Japanese corporation knows what that process looks like, with vast, evaluative silences stretching between apparent agreements that actually mean no. How about a fully empowered board? Have you looked at your board lately? I mean, they're very nice guys, but how much time do they really devote to your situation, given their other duties and hobbies?
No. We're stuck. We need the position. The only answer is to look for a new kind of animal to fill it. One who doesn't cut a profile. One who operates quietly from his secret aerie. One who is capable of having fun without making a spectacle of himself. One too timorous to monkey with his expense account. One who has no need of sexy consultants. One who is willing to be trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent to his craven board, and then, when it's over, take his $100 million package and fade away in polite silence.
Stand back, world. I'm ready.
Source: The Bing Blog | 3 Sep 2010 | 12:00 am | NEW

![]() | Propaganda Posters of World War Two Warped, Twisted "Hall of Mirrors" vs. Actual Truth |
![]() | The Light Ages: Used CD Art & Invisibility Cloak Emerging ways of playing with light in art and technology |
![]() | A Round-up of Unusual Globes Measure Your Ego with a Globe |
![]() | Dwellers In The Abyss: Ugly, Monstrous Fish Abyssal Gigantism Galore |
![]() | Unsung Heroes: Vintage Garbage & Sanitation Trucks Fighting the Second Law of Thermodynamics |
![]() | Abandoned Houses of Super Villains Stalin, Lavrenti Beria, Osama Bin Laden' Haunted Residences |

![]() | Biscotti Bits Mixed Links & Images Incl. "Super Giant Rainbow Bubbles" |
![]() | Biscotti Bits Mixed Links & Images Incl. "Disney's Future Highways" |

Source: Dark Roasted Blend | 2 Sep 2010 | 3:55 pm | NEW
Put simply, you’ll probably never see a noir film quite like this. Key Lime Pie was directed by Trevor Jimenez in 2007, and recommend on Twitter by Joaquin Baldwin, a talented young animator featured on Open Culture some months ago. It runs a quick 3 and a half minutes.
Animated Noir: Key Lime Pie is a post from: Open Culture. Visit us at www.openculture.com
Source: Open Culture | 2 Sep 2010 | 3:33 pm | NEW
Source: Freakonomics | 2 Sep 2010 | 11:32 am
Source: Freakonomics | 2 Sep 2010 | 10:00 am
After hitting on a brilliant new life plan, our first instinct is to tell someone, but Derek Sivers says it’s better to keep goals secret. He presents research stretching as far back as the 1920s to show why people who talk about their ambitions may be less likely to achieve them. (Recorded at TEDGlobal 2010, July 2010 in Oxford, UK. Duration: 3:16)
Watch Derek Sivers’ talk on TED.com where you can download it, rate it, comment on it and find other talks and performances from our archive of 700+ TEDTalks.
Source: TED Blog | 2 Sep 2010 | 7:42 am
| Published: | September 2, 2010 |
| Author: | Jim Heskett |
The case study for this month is inspired by the Hewlett-Packard board, which deserves some kind of award for continuing to supply business schools with years worth of materials on corporate governance.
One can only speculate on what Mark Hurd did to warrant being asked to resign as CEO of HP, and on the board's discussion leading up to the decision. But we know that the board let Hurd go without cause, meaning that he qualifies for about $40 million in severance pay. (We also know that his contract failed to specify what "cause" might mean, making it very difficult for the board to invoke the provision anyway.) The board announced that its reasons for the dismissal were that Hurd failed to file accurate expense reports and that he was accused of sexual harassment, the latter charge even the board itself decided was groundless. The value of the company immediately fell more than $13 billion.
Now assume that you're one of nine independent directors of the Acme Corporation. It has come to your attention that the CEO has appropriated resources for his personal use and acted in ways that violate the stated values of the organization, values that he has espoused during his five-year tenure. According to the firm's contract with him, these are "cause" for dismissal if the board chooses to invoke them. The two executives making the information available to the board are the only ones who know anything about the CEO's violations.
During the board's discussion of how to respond, those supporting his firing for cause remind the others that such an action could be easily defended by the evidence. They say that they also support firing for cause because they object in principle to paying him $25 million for options that would vest automatically if he were not fired for cause. They note that any disclosures associated with the action represent the kind of transparency to which shareholders are entitled in any event.
A second group supports his firing, but not for cause. They also object to paying him $25 million, but note that it will be accompanied by a "quitclaim" letter settling the case with an agreement that the CEO will make no further statement about the matter. This group argues that if the CEO is fired for cause, it will almost certainly result in a lawsuit in which the details of the CEO's behavior and the board's deliberation will be publicized in the business press for weeks, further depressing the price of the stock. They remind their colleagues that the board's primary responsibility is to shareholders and the value of their stock, and that firing for cause will penalize them more than the alternative.
One board member argues that the CEO should be warned, given a final chance, and allowed to keep his job.
As a director, which course of action would you support? Why? Does your action reflect your views about board transparency? How transparent should boards be? What do you think? 
Source: HBS Working Knowledge | 2 Sep 2010 | 7:00 am
Tom is speaking today to NARTA/National Associated Retail Traders of Australia. NARTA supports/supplies the other-than-big-box retailers in Australia and New Zealand. The feisty independents will soon confront the likes of Costco and Best Buy. (In a first, Tom is speaking aboard ship—the Seabourn Spirit—en route from Dubrovnik, Croatia to Venice.)
Source: The Tom Peters Weblog | 2 Sep 2010 | 4:00 am
Some of the most basic questions about human existence (how did we develop language? why do we love music and art but kill in war? how did we develop certain eating habits? etc.) come back to a more singular question: how are we different from chimpanzees? This question is slowly getting answered by some of today’s leading primatologists and evolutionary biologists, including Robert Sapolsky, Daniel Lieberman, Richard Wrangham, Jane Goodall, Steven Pinker, all featured above.
What Makes Us Human? is a post from: Open Culture. Visit us at www.openculture.com
Source: Open Culture | 1 Sep 2010 | 11:26 pm
Always wanted to read science fiction? But never knew where to start? io9, a blog dedicated to futurism and sci-fi, has you covered. Today, they published a handy sci-fi syllabus/reading list “intended to introduce the novice student … to the major themes in the genre, as well as books and authors who are representative of different eras in SF lit (including the present day).” The io9 reading list breaks down a vast body of sci-fi literature into six useful categories – 1) Foundational Works/Classics, 2) Utopias and Dystopias, 3) Robots, 4) Aliens, 5) Space Travel, and 6) Science Fiction as Political Philosophy. Wells, Lovecraft, Huxley, Orwell, Dick, Asimov, Gibson, Heinlein, LeGuin – they’re all on the list.
Related FYIs: you can find many of HP Lovecraft’s writings online here. Thanks Julie for the recent heads up.
Also, you can download an audio version of Huxley narrating A Brave New World here.
Syllabus & Book List for Sci-Fi Newbies is a post from: Open Culture. Visit us at www.openculture.com
Source: Open Culture | 1 Sep 2010 | 5:50 pm
This new video from Cambridge University, featuring archaeologist John Robb, gives you a quick and visually appealing introduction to how humans have understood something we take for granted – our own bodies. Covering 10,000 years in six minutes, Robb takes us from the “Animal Body” and “Sexualized Body” of the Mesolithic and Neolithic Ages, to the “Politicized Body” of the Classical Age, “God’s Body” of the Middle Ages, and finally “The Body as Machine,” the metaphor we have been living with since 1500. And we wrap up with the “Body Digital,” the body of the future, and “Multiple Bodies.” This video comes from the Cambridge Ideas series available on Cambridge’s YouTube channel.
Seven Ages of the Body is a post from: Open Culture. Visit us at www.openculture.com
Source: Open Culture | 1 Sep 2010 | 2:02 pm
"QUANTUM SHOT" #651Link - article by Simon Rose and Avi Abrams Mind-boggling Arrays of Dials and Switches Ever since man invented machines for transportation, we’ve had instrument panels and dashboards - from the steamships of the nineteenth century, the first cars and planes, through all the developments in land, sea and air transport throughout the twentieth century, not to mention spacecraft. For this article, I’ve avoided car and aircraft dashboards and panels, which we’re all quite familiar with, but here’s a fascinating look at some interesting, and at times mind-boggling, arrays of dials and switches. ![]() (The S.S. Independence ghost ship' control panel. Photo by Troy Paiva, LostAmerica) If you were sitting behind the wheel of the Model T Ford from 1923, there really wasn’t too much to distract the driver at all. Dashboards have certainly come a long way since then. ![]() (images via 1, 2) 1. Space Craft This shot shows the interior of the Space Shuttle. Bewildering perhaps to the ordinary citizen, but somehow those pilots can make sense of it all. ![]() ![]() ![]() (image via, click top image to enlarge) Another great cockpit of the Space Shuttle, this time we're inside "Atlantis": ![]() ![]() (image credit: NASA, via - click image to enlarge) Technology has of course advanced tremendously since the early days of space exploration. This shows the Mercury spacecraft from 1960: ![]() ![]() (images via 1, 2) This Gemini spacecraft from the sixties shows just how cramped the early space vehicles were. It’s hard to imagine spending two weeks or so in something like this, orbiting the earth: ![]() (image via) This instrument panel is from the Apollo command module used for the moon landings (below left); while picture on the right shows the Apollo lunar module panel: ![]() (images credit: Adam Shane, 2) This is only a fragment of much bigger panel, see the whole here: ![]() (images via) Click on this page to see a typical Appolo control panel, with explanation for every module. here is only a fragment: ![]() (click to enlarge, image via) On the Soviet side of the space race, here we have the information display system for Soyuz Spaceships (this page does neat comparisons between American and Russian control panels): ![]() ![]() (images via 1, 2) This is the control panel and instrument board of the Soviet Union’s Vostok spacecraft (including the three-axis hand controller): ![]() (image via) The "Vostok" control panel below also looks very interesting, but don't get mixed up - this is the "Vostok" analog musical synthesizer, not a spacecraft (although it might launch you into outer space with its groovy sounds): ![]() (image via) Here are some more Soviet spacecraft's control panels: this is interior of Russian manned space ferry vehicle TKS - ![]() (images via) Make sure you visit this Japanese site. It will surely satisfy all these space craft control panel maniacs out there! 2. Trains Seemingly chaotic and intimidating "control panels" of various Russian-made steam engines from the 1920s and 1930s: ![]() ![]() ![]() (images via 1, 2, 3) Modern trains have significantly less confusing control panels and instruments. See these dashboards from a good old Japanese train, and modern German high speed train, for example: ![]() ![]() (images via Christopher Denney Lane, Dominik Mann) 3. Airships The "Hindernburg" was a gigantic, and sadly doomed, airship that met its fate in flames (more info). Here’s a member of the crew giving instructions though the speaking tube on a Zeppelin airship from the 1930’s: ![]() (images via) Various Hindenburg airship instruments can be seen on this site. Elevator Wheel, Elevator Panel, Ballast Board (left) and Gas Board (right): ![]() ![]() (images via) 4. Boats and Ships On to water and ocean going craft now. Seen in the boiler room of the the HMS Belfast, British WW2 battle cruiser: ![]() (image credit: http://www.flickr.com/photos/matthijs/82616861/) Here is a neat wood finish dashboard from a pleasure boat: ![]() (image via) While here we see the collection of multiple instrument panels belonging to the significantly larger Norwegian Star cruise liner: ![]() (images via 1, 2) These two pictures might appear to be taken in a plane or helicopter, or even inside an early space vehicle, but actually depict the cockpit of a hovercraft: ![]() (images via) Bonus: And finally, the only car dashboard featured here is the legendary instrument panel of the iconic 1966 Batmobile, from the sixties TV show. Holy gadgets, Batman, as you might be tempted to say - more info here: ![]() ![]() (images via 1, 2, Nate Truman) Check out this rare view of a dashboard of the MiG-29 "Fulcrum" Russian fighter (more info). Click here to enlarge for fascinating detail: ![]() ![]() ![]() (images credit: Gennady) Read More in "Gadgets" Category! -> Simon Rose is the author of science fiction and fantasy novels for children, including The Alchemist's Portrait, The Sorcerer's Letterbox, The Clone Conspiracy, The Emerald Curse, The Heretic's Tomb and The Doomsday Mask. Permanent Link... ...+StumbleUpon ...+Facebook |
Source: Dark Roasted Blend | 1 Sep 2010 | 11:42 am
Tom's great friends and former partners, Jim Kouzes and Barry Posner, have a new book out called The Truth About Leadership: The No-Fads, Heart of the Matter Facts You Need to Know. They've devoted their lives to leadership, so this is one you won't want to miss.
Bob Sutton has a new book coming out in September called Good Boss, Bad Boss: How to Be the Best... and Learn from the Worst. Not only that, according to Bob, "we just put together a quiz that people can use to help determine of their boss is good or bad—and whether he or she lives in a fool's paradise."
Don Tapscott also has a book coming out in September called MacroWikinomics: Rebooting Business and the World.
David Meerman Scott's new book is Marketing Lessons from the Grateful Dead:What Every Business Can Learn from the Most Iconic Band in History. Tom has quoted Jerry Garcia for years and wholly subscribes to the "give lots away for free" aspect of their marketing philosophy.
Sally Helgesen has a new book out called The Female Vision: Women's Real Power at Work.
If there's a single person we'd recommend you listen to about social media, it's Chris Brogan. Thankfully, he published a handbook this year called Social Media 101: Tactics and Tips to Develop Your Business Online.
And someone who never ceases to surprise us with revelations about human behavior, Dan Ariely, has a new book called The Upside of Irrationality: The Unexpected Benefits of Defying Logic at Work and at Home.
This doesn't fit precisely within the theme of this post, but we want to point you to an excellent resource. Our good friends and colleagues Robert Thompson and Mike Neiss have started a series of podcasts that they cleverly call Thought Grenades. Have a listen.
Source: The Tom Peters Weblog | 1 Sep 2010 | 9:13 am
His Holiness the Karmapa talks about how he was discovered to be the reincarnation of a revered figure in Tibetan Buddhism. In telling his story, he urges us to work on not just technology and design, but the technology and design of the heart. He is translated onstage by Tyler Dewar. (Recorded at TEDIndia, November 2009 in Mysore, India. Duration: 25:24)
Watch His Holiness the Karmapa’s talk on TED.com, where you can download it, rate it, comment on it and find other talks and performances from our archive of 700+ TEDTalks.
Source: TED Blog | 1 Sep 2010 | 8:47 am
| Published: | August 31, 2010 |
| Paper Released: | August 2010 |
| Authors: | Jordan I. Siegel, Lynn Pyun, and B.Y. Cheon |
Women and ethnic minorities are frequently discriminated against in the labor markets of both developed and emerging economies, particularly in opportunities for management positions. Multinationals entering such markets must decide whether to aggressively hire and promote the excluded group, thus reaping the benefits of their underutilized talent, or conform to local practice and avoid provoking some bigoted policymakers, executives, purchasers, and/or supply agents. In this paper, HBS professor Jordan Siegel, Lynn Pyun, and B.Y. Cheon find that multinationals gain significant competitive opportunities by scanning the host-market social landscape, identifying social schisms in the labor market, and exploiting such schisms by actively hiring and promoting members of the excluded group to positions of management responsibility. Key concepts include:
The organizational theory of the multinational firm holds that foreignness is a liability, and specifically that lack of embeddedness in host-country social networks is a source of competitive disadvantage; meanwhile the literature on labor market discrimination suggests that exploiting the bigotry of others can be a source of competitive advantage. We seek to turn the former literature somewhat on its head by building on insights from the latter. Specifically, we argue that multinationals wield a particularly significant competitive weapon: as outsiders, they can identify social schisms in host labor markets and exploit them for their own competitive advantage. Using two unique data sets from South Korea, we show that in the 2000s multinationals have derived significant advantage in the form of improved profitability by aggressively hiring an excluded group, women, in the local managerial labor market. Our results are economically meaningful, realistic in size, and robust to the inclusion of firm fixed effects. Multinationals, even those whose home markets discriminate against women, often show signs of having seen the strategic opportunity. Though the host market is moving toward a new equilibrium freer of discrimination, that movement is relatively slow, presenting a multi-year competitive opportunity for multinationals.
Source: HBS Working Knowledge | 31 Aug 2010 | 7:00 am
Comparatively little attention has been given to how managers can allocate work across tasks and time to improve workers' performance, especially on repetitive tasks. Researchers Bradley R. Staats of the University of North Carolina and Francesca Gino of Harvard Business School introduce the concept of a "restart effect"-disruptions that can stimulate worker productivity and overcome the challenges of repetitive work. Read their working paper, The Task and Temporal Microstructure of Productivity: Evidence from Japanese Financial Services.
Although the economic doldrums have taken a toll on many industries, one that is thriving is the pet and pet supply business. The new case Sniffing Out Opportunities at PetSmart provides background and strategic positioning information for both PetSmart and PETCO to enable students to develop their own Balanced Scorecards and strategy maps for the two companies.
Employee forums can be valuable sources of new ideas and strategic innovation. The challenge: How to scale up a thriving community as the company grows and globalizes. David A. Garvin and Rachna Tahilyani explore one Indian company's response to such a challenge in the case Zensar: The Future of Vision Communities.
— Sean Silverthorne
| Authors: | F. Gino and L. Pierce |
|---|---|
| Publication: | Journal of Business Ethics (forthcoming) |
Unethical and dishonest behavior has increasingly attracted the attention of scholars from various disciplines. Recent work has begun to focus on a previously overlooked factor predicting dishonest behavior: the beneficiary or victim of dishonest acts. In two laboratory experiments, we manipulate the level of resources allocated to our participants (their "wealth") and investigate whether perceived inequity from wealth that is randomly or subjectively assigned leads individuals to cross ethical boundaries through helping or hurting others. The results show that dishonest behavior is influenced by positive and negative inequity that motivates helping and hurting acts. Furthermore, a third experiment shows that people tend to discount the wrongness of crossing ethical boundaries to hurt or help others when the action restores equity.
| Authors: | Victoria Ivashina and Anna Kovner |
|---|---|
| Publication: | Review of Financial Studies (forthcoming) |
This paper examines the impact of leveraged buyout firms' bank relationships on the terms of their syndicated loans. Using a sample of 1,590 loans financing private equity sponsored leveraged buyouts between 1993 and 2005, we find that bank relationships are an important factor in explaining cross-sectional variation in the loan interest rate and covenant structure. Our results indicate that two channels allow leveraged buyouts sponsored by private equity firms to receive favorable loan terms. First, bank relationships formed through repeated interactions reduce inefficiencies from information asymmetry. Second, banks price loans to cross-sell other fee business. These effects are additive. A one standard deviation increase in both bank relationship strength and cross-selling potential is associated with a 17 basis point (5%) decrease in spread and a 0.4 point (7%) increase in the maximum debt to EBITDA covenant. This translates to as much as a 4 percentage point increase in equity return to the leveraged buyout firm.
Download the paper http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1017857
| Authors: | Geoffrey Jones and Asli M. Colpan |
|---|---|
| Publication: | Chap. 3 in The Oxford Handbook of Business Groups |
Business groups—collections of legally independent firms interconnected by multiple economic and social linkages that exhibit widely diversified product portfolios—are viewed as the prototypical large-enterprise form in contemporary emerging economies. By exploring the evolution of the diversified business groups organized around British trading companies from the late eighteenth century until today, this chapter demonstrates that such organizational forms were also present in developed economies historically, and even today. In analyzing this historical evidence, the chapter first shows how organizational forms of business groups were employed over long time periods to control large and diversified multinational complexes. It then shows that these British business groups possessed competitive advantages and management skills residing in contacts, knowledge, information, and relationships that sustained long-lasting and successful international businesses and that gave them genuine efficiency-enhancing roles. A major contribution of this chapter is to demonstrate that its theoretical conclusion based on the historical experiences of business groups built up by the British-based trading companies with their eighteenth- and nineteenth-century origins comes close to mainstream assessments reached by the research on business groups in contemporary emerging markets.
| Authors: | Robert G. Eccles |
|---|---|
| Publication: | IESE Insight: Business Knowledge Review |
An abstract is unavailable at this time.
Read the paper http://www.ieseinsight.com/review/articulo.aspx?doc=6145&seccion=2&issue=5
| Authors: | Waverly W. Ding, Fiona Murray, and Toby E. Stuart |
|---|
This paper examines gender differences in the participation of university life science faculty in commercial science. Based on theory and field interviews, we develop hypotheses regarding how scientists' productivity, co-authorship networks, and institutional affiliations have different effects on whether male and female faculty become "academic entrepreneurs." We then statistically examine this framework in a national sample of 6,000 life scientists whose careers span more than 20 years. We find sharp gender differences in participation in for-profit ventures, which we measure as the likelihood of joining the scientific advisory board (SAB) of a biotechnology firm. Compared to men, women life scientists are much less likely to advise for-profit biotechnology companies. We also identify factors that contour this gender difference, including scientists' co-authorship network structure and the level of support for commercial science at their universities. Surprisingly, we find that the (conditional) gender gap is largest among faculty members at the highest status institutions.
Download the paper: http://www.hbs.edu/research/pdf/11-014.pdf
| Authors: | Robert S. Huckman and Bradley R. Staats |
|---|
tIn this paper, we consider how the structures of tasks and teams interact to affect team performance. We study the effects of diversity in experience on a team's ability to respond to task changes by separately examining interpersonal team diversity (i.e., differences in experience across the entire team) and intrapersonal team diversity (i.e., whether individuals on the team are more or less specialized). We also examine whether team familiarity—team members' prior experience working with one another-helps teams to better manage challenges created by task changes and greater interpersonal team diversity. Using detailed project—and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance, while the interaction of task change with interpersonal diversity is related to diminished performance. Additionally, the interaction of team familiarity with interpersonal diversity is related to improved project performance in some cases. Our results highlight a need for more nuanced approaches to leveraging experience in team management.
Download the paper: http://www.hbs.edu/research/pdf/09-145.pdf
| Authors: | Bradley R. Staats and Francesca Ginos |
|---|
Sustaining workers' productivity is critical to organizations' operational success. Yet, comparatively little attention has been given to how managers can effectively allocate work across tasks and time to improve workers' performance. In this paper, we use the learning curve framework to investigate how productivity varies within task and within time (i.e., over the course of a day) in contexts where work is repetitive in nature. We introduce the concept of a restart effect—task and temporal disruptions that stimulate worker productivity—as a means of addressing challenges of repetitive work. For our empirical analyses, we use two and a half years of transaction data from a Japanese bank's home loan application processing line, totaling nearly 600,000 observations of individuals completing work at a given step in the process. We find that productivity on the current task is most impacted by experience on the same day, but the benefits of such experience decrease with time. Additionally, we find evidence for beneficial effects of both task change and start-of-day restarts on worker productivity. Together, these results offer insight into the underlying structure of productivity and suggest new ways to improve performance through the effective allocation of work.
Download the paper: http://www.hbs.edu/research/pdf/11-015.pdf
Lynda M. Applegate, Chekitan S. Dev, and Gabriele Piccoli
Harvard Business School Case 810-140
Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer satisfaction and employee engagement.
Purchase this case:
http://cb.hbsp.harvard.edu/cb/product/810140-PDF-ENG
Nava Ashraf, Neil Buddy Shah, and Rachel Gordon
Harvard Business School Case 910-001
Karen Levy and her colleague, Margaret Ndanyi, have spent the last six months planning and preparing for a national Kenyan program to target school children most at risk for parasitic worm infection. One week after its launch, the program seemed to be going well, but Ndanyi and Levy knew that it still needed to be administered in almost 40 districts at thousands of schools. They wondered: Would they meet their goal of deworming over three million school children before the end of the fiscal year on June 30, 2009? Would they be able to do it for less than $0.50 per child?
Purchase this case:
http://cb.hbsp.harvard.edu/cb/product/910001-PDF-ENG
Nava Ashraf, Neil Buddy Shah, and Rachel Gordon
Harvard Business School Supplement 910-027
Karen Levy and her colleague, Margaret Ndanyi, learn the results of their nationwide effort to rid Kenyan school children of parasitic worm infection.
Purchase this supplement:
http://cb.hbsp.harvard.edu/cb/product/910027-PDF-ENG
Robert G. Eccles and Kerry Herman
Harvard Business School Case 411-011
Daren Kemp, a partner at leadership consultancy and executive search firm Heidrick & Struggles, is responsible for the firm's relationship with Standard Chartered Bank (Standard Chartered). Standard Chartered is one of 94 companies in Heidrick's strategic partners program (SPP). The purpose of the SPP is to build strategic, value-based relationships with clients. Kemp joined Heidrick in 2008 and by 2010 has successfully built a strong relationship with Standard Chartered. The case describes how Kemp and his team grew this relationship and raises questions about what can be learned from this experience and applied to the other accounts in the SPP.
Purchase this case:
http://cb.hbsp.harvard.edu/cb/product/411011-PDF-ENG
David A. Garvin and Rachna Tahilyani
Harvard Business School Case 311-024
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows, managers must decide how to scale the Vision Community process so that it retains its spirit of employee involvement and engagement while encompassing a larger, more geographically dispersed group of participants.
Purchase this case:
http://cb.hbsp.harvard.edu/cb/product/311024-PDF-ENG
Purchase this supplement (B):
http://cb.hbsp.harvard.edu/cb/product/311025-PDF-ENG
V.G. Narayanan and Lisa Brem
Harvard Business School Case 110-025
The pet and pet supply industry was one of the few bright lights in an otherwise dismal retail outlook in 2009. This case gives background pet retail industry information and strategic positioning information for both PetSmart and PETCO to enable students to develop their own Balanced Scorecards and strategy maps for the two companies.
Purchase this case:
http://cb.hbsp.harvard.edu/cb/product/110025-PDF-ENG
Robert C. Pozen and Benjamin Schneider
Harvard Business School Case 310-141
The Southeast Bank of Texas, like most other financial institutions in the U.S., has fallen on hard times during the financial crisis of the past year. Now, in March 2009, the bank is faced with several choices as a result of the new reforms spawned from the financial crisis: the FDIC's Temporary Liquidity Guarantee Program and the U.S. Treasury's Capital Purchase Program. Additionally, the implementation of BASEL II has left new regulations in place for capital requirements for banks. Irwin Greff, President and CEO of the Southeast Bank, faces several decisions on how to proceed with these new policies that will surely shape the future of the bank.
Purchase this case:
http://cb.hbsp.harvard.edu/cb/product/310141-PDF-ENG
John A. Quelch
Harvard Business School Case 511-009
Tesco, the world's third largest retailer, is facing problems with its launch of a new retail chain in the U.S
Purchase this case:
http://cb.hbsp.harvard.edu/cb/product/511009-PDF-ENG
Source: HBS Working Knowledge | 31 Aug 2010 | 7:00 am
Tom is simply determined to get the content of The Little BIG Things:163 Ways to Pursue Excellence in front of as many people in as many ways as is humanly possible. Most recently, he has written a new, abbreviated version of the book. It includes new material, but has been compressed in a way that features the main idea of each of the 163 sections, while mostly omitting the "How tos" and supporting case examples. While we think the lengthier version of the material—with its pragmatic calls to action—is the ideal way to absorb the content, we are also delighted to offer up the nuggets from each of the 163 bits. Moreover, since In Search of Excellence in 1982, and especially at tompeters.com in the last six years, the goal is to give away as much material as we can in order to engage you with the ideas that have animated Tom in his writing and thousands of speeches. Of course, we hope this "edition" will spur you to buy a zillion copies of the hardcover edition of the book—but we'll gladly accept your interest in these ideas in any way, shape or form.
Download the introduction to the synopsis format of The Little BIG Things, wherein Tom describes exactly why he wanted to produce this version of the content. We'll be posting around two sections each week, starting next week. Find out more about The Little BIG Things here. We also have related videos, an audio version read by Tom, and apps.
Source: The Tom Peters Weblog | 30 Aug 2010 | 10:21 am
| Published: | August 30, 2010 |
| Author: | Julia Hanna |
Ten years ago, the Institute of Medicine published To Err is Human [PDF], a groundbreaking report that pushed the issue of medical errors into the public spotlight.
That we all make mistakes was certainly nothing new: Operational failures occur across all industries. But the impact of errors in the context of the health-care industry drew instant attention. Preventable medical errors resulting in injury cost the industry somewhere between $9 billion and $15 billion a year, the report stated. Even more shockingly, by some measures the number of patient deaths attributed to operational failures annually in the United States equaled the crash of one fully loaded 747 airplane every one-and-a-half days.
Since then, much research has focused on the underuse of incident-reporting systems. After all, the thinking went, a system used to collect and report incidents will only help an organization learn from its mistakes and lead to better safety results—to the extent that employees report information that can be used for process improvement.
For incident-reporting systems to fulfill their promise, employees must use the system to "speak up" when they encounter a problem. Managers receive additional value when reporters speak up constructively by offering suggestions that facilitate process improvement.
A Harvard research team recently set out to better understand what managers can do to encourage employees to speak up about problems, and to investigate how managers can encourage employees to offer solutions.
The team's working paper, "Speaking Up Constructively: Managerial Practices that Elicit Solutions from Front-Line Employees" [PDF], considers data on nearly 7,500 incidents from a single hospital to determine whether two types of managerial actions increase the frequency with which frontline workers speak up by reporting incidents and do so constructively by including solutions in their incident reports.
The paper, authored by Julia Adler-Milstein, an HBS doctoral candidate in the Health Policy Management program; Sara J. Singer, assistant professor at the Harvard School of Public Health and Harvard Medical School; and HBS professor Michael W. Toffel, also considers how organizational information campaigns and department managers' engagement in process improvement interact to influence the extent to which frontline workers speak up constructively, which could enable organizations to improve their operating processes and ultimately (one hopes) improve patient safety.
Manufacturing and service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms.
"Hospitals are enormously complex," Toffel observes. "Imagine a factory where every part has to be custom-built and can require any number of 100 or 200 services and subprocesses. On top of that, the most knowledgeable people about those subprocesses-the doctors-come and go from the factory and are not employed by it."
That complexity makes errors inevitable. And despite the growing emphasis in health care on patient safety, the researchers note that our understanding of how managers can increase the value of reporting systems remains incomplete.
To shed light on how to encourage staff to share constructive feedback when using reporting systems, Adler-Milstein, Singer, and Toffel examined the influence of managerial engagement on problem solving and of an organization-wide information campaign.
First, the phenomenon of patient-safety information campaigns: Such campaigns increase the frequency of frontline workers' speaking up following an incident by 5 percent, the researchers learned. However, when it comes to sharing a solution to the problem, the campaigns had a much larger effect, nearly tripling the frequency with which frontline workers suggested a solution to the problem.
In addition, units in which managers "practiced what they preached" by actively engaging in problem solving saw substantial increases in the frequency with which staff reported solutions when they filed incident reports.
"When managers had been more proactive in responding to incident reports, there was a greater likelihood that staff would share their suggestions and actions taken to resolve the underlying problem, which is very valuable information for managers because they are unlikely to be able to get this information elsewhere," says Adler-Milstein.
That result prompted further investigation: Do staff members in units with high managerial engagement respond differently to a patient-safety information campaign, compared to staff in units with low managerial engagement?
"Interestingly, we only saw a meaningful increase in offering solutions by employees in units with low managerial engagement," says Adler-Milstein.
"In a sense, the units with high managerial engagement were already kicked into high gear," explains Toffel, noting that this result also suggests possible future research on the duration of campaigns.
"At first, these campaigns are great—they bolster the frequency with which solutions are shared by a significant margin. But there's a reason why we don't have a campaign all the time, whether it's in a hospital or for the United Way: fatigue.
"A campaign's optimal duration for maximum benefits is still unclear. At what point do people shut off?"
The team's database offers additional information to consider that was not examined in the working paper, Toffel says. Other questions to answer include: What types of responses to incidents are most effective? When should behavioral corrections be implemented? When should technological corrections be made?
"I'm excited to look at this data longitudinally," says Singer. "Ideally, one would hope that an incident gets reported and that a solution is implemented so that the incident doesn't recur. We can look at whether this happens over time. Knowing this will make a significant contribution to improving patient safety, because a lot of hospitals rely on these reporting systems and promote their use, if only to fulfill accreditation requirements.
"The real question remains, are they serving the intended purpose? It could be that very little happens with these reports in terms of the long-term learning that you would hope to see."
Says Adler-Milstein, "We could also determine if the same type of incident is occurring in a given unit over time, even when it is being reported. That would then make it possible to focus on how particular units resolve their problems."
Identifying pockets of excellence would enable more qualitative research to determine what exactly a unit is doing to achieve its success—and to identify how those practices could be codified and adopted elsewhere.
"Health care started out with largely independent practitioners and a limited body of knowledge," says Adler-Milstein. "Given the changes that have occurred recently, technological and otherwise, health care hasn't caught up quickly enough with the new practice methods that accompany this very different, modern-day model. I hope we will get there eventually, but right now there is a lag."
Drilling down to discover when frontline employees speak up most constructively, and how to translate this into problem solving, should help bridge that gap. 
Julia Hanna is associate editor of the HBS Alumni Bulletin.
Source: HBS Working Knowledge | 30 Aug 2010 | 7:00 am
This week's additions to the audio files on the book page are in the section titled "CUSTOMERS":
#72. It's 11 A.M.- Have You Called a Customer Today?
#73. There's Nothing But Nothing Better Than an Angry Customer.
#74. What We Have Here Is a Failure to Overcommunicate.
Collect them all, and when we're finished, you'll have an audio version of the entire book.
Source: The Tom Peters Weblog | 30 Aug 2010 | 5:03 am
I’ve been away from WordPress for a little over three years, when I moved to Expression Engine (EE) on a dedicated virtual server. Well…I’m baaaack!
The reason I moved to EE in the first place was that I thought I was about to outgrow WordPress to graduate into a more comprehensive Content Management System (CMS). The features I thought I needed:
The first three items on that list were related to the grand plans I had in my head (and have written about here) for taking what I was doing with the various Printable CEO forms. I was enjoying the community aspects of what was happening, and thought that the next “responsible” thing to do would be to grow into some kind of community site.
Three years later, and what I’ve learned is the opposite of what I had dreamed I needed. It turns out I do NOT want to manage a community site; I’d rather be writing, reading, or making things that turn into things I post about. I also do NOT want to be offering professional website development; I’d much rather do SIMPLE website development. So the very things that make EE great actually end up not being useful to me.
So why even move from Expression Engine, after spending hundreds of hours customizing it to my needs? I just find I like WordPress better as a platform, and when faced with the task of converting from Expression Engine 1.6.x to 2.0.1, I figured I might as well jump ship entirely. Don’t get me wrong: EE is a fine system, and the new version is built on top of their well-regarded CodeIgniter framework (which I use on my design website) which means that it’s even more powerful than before. But it’s power that I don’t need, and it comes with additional overhead that I don’t have time for. I feel like I can drive WordPress like a dune buggy if I wanted to.
Here’s what I really like on WordPress:
Net result? I feel more like blogging. It’s amazing what a difference it makes to pull up the WordPress back-end and feel like it’s working with me, not against me.
What I’m not looking forward to is increased spam. EE did a phenomenal job of blocking most spam until maybe a couple of months ago, when I started to see a lot more hand-entered stuff. However, I also noticed that I saw a lot FEWER comments. I’d assumed that this was because my writing wasn’t capturing the imagination of readers, but it may be due to overaggressive anti-spam measures. I’ve read similar things about some of the WordPress security plugins, and of course there have been a lot of WordPress exploits reported in the past year.
The new blog theme is a simplification of the old theme. For posterity here’s the recent progression from SeahTwo (left) to Seah2010 (right) via TwentyTen (center):

TwentyTen is pretty good-looking out of the box. Seah2010 is a “child theme”, which means it’s essentially TwentyTen customized with my own header and typography. The nice thing about making a child theme is that when the parent theme is updated with new features, they will automatically carry across (in most cases) to my child theme. I’ll probably have to modify some of my template files, but the vast majority of files I will not have to touch.
I’m missing some features on SeahTwo, most notably the sidebar elements from the old theme and the prominent header placement of the Printable CEO and Compact Calendar, but I’m sure they will come. I have the large task now of retagging and cleaning up the 1500+ articles I have into some coherent, browsable form. The content here has always been a giant mess, and I’m just about ready to wade in and clean house.
The change back to WordPress is also symbolic: I think I’ve come to terms with what I want to do, which is to just keep writing about what catches my eye and sharing what I learn. I don’t need to be constrained to a niche, role, or easy-to-understand package. I can MAKE those things, but I think I do best when I’m allowed to freely go from topic to topic. What counts, I am finding, is that something happens and something is made. These become the connection points for random Googlers and blog readers around the world, and from these connections a pattern forms. I’m not interested in occupying a niche and defending it. I want to be in the niches that I find interesting, and I think the people I most like to be with are the same way. The eclectic, multi-faceted, creatively-minded and easily-fascinated people like me will find what I’m up to interesting and useful. That’s the market!
We’ll see how it goes :-)
Source: David Seah | 29 Aug 2010 | 11:20 pm

Source: Dark Roasted Blend | 29 Aug 2010 | 8:20 am
![]() Link Scroll down for today's pictures & links. Super Giant Rainbow Bubbles Morphing, weaving in and out of reality, dressed in a most psychedelic array of colors - these are short-lived creations, super big monster bubbles, blown at Nye beach in Newport, Oregon. Link Today's pictures & links: "Liquid Space" at GogBot festival 2010 From September 9th to 12th the city of Enschede (NL) will once again be dominated by the annual art, music and technology festival GOGBOT, presented by PlanetArt. See other previews of the festival art here. ![]() (image via) ------------ This Picture Still Rocks, After 67 Years This is the most spirited Uncle Sam I've ever seen: ![]() (art by Alexander Leydenfrost, image via Paul Malon) ------------ Deco / Noir This is just a Huge and Heavy Roadster, but it does warm up my heart with all sorts of dieselpunk sensibilities: ![]() (art by 600v, Russia) Another awesome machine in the similar vein was actually built; check out this Holden Efijy concept from Australia (more images here): ![]() ![]() (images via) ------------ Mixed fresh links for today: Inside Russian Mysterious Radio Station UBV-76, info - [photos, scroll down] When Worlds Really Do Collide - [a scenario] The Smallest Steam Engine - [geek tech] The Grand Daddy of All Traffic Jams - [weird] "You're Awesome!" (for only $10 / month) - [cool site] Post-Apocalyptic Tokyo Scenery - [art] Skull Made from the Brain Slices - [what?!] Fat Cat's Homecoming - [fun video] The Ugly Dance: Dancing Putin - [funny site] The Yo-Yo Master: The real thing this time - [wow videos] Greatest impression of a nuclear explosion ever - [fun video] The Majestic Plastic Bag - A Mockumentary - [fun video] NSFW: Most Suggestive Vegetables on Earth - [weird, nsfw] ------------ The Beauty of Insect Eggs Insect eggs are not exactly the first thing that comes to mind when we look for beauty. However, some of these exotic "cocoons" and Alien-like pods do look fascinating and colorful - just see this National Geographic gallery: ![]() (images credit: Martin Oeggerli, National Geographic) ------------ The March of Progress So... what happens after 2002? ![]() (image by Alexander Leydenfrost, Popular Mechanics, January 1952 - via) This page even tells you the meaning of each element in this illustration. ------------ Not an Early Riser ![]() (image via) ------------ Another Monster Machine Found This time it's Swiss snow blower on a half-track chassis. See other strange snow blowing machines in Jet Engine on Trucks ![]() (image via) ------------ For all you steampunk enthusiasts out there: Work Refreshed! ![]() ------------ The Fog / The Mist Inside the recent Moscow fog... there was something else, something big and THIRSTY - ![]() (original unknown) ------------ Moving Right Along ![]() READ THE PREVIOUS ISSUE -> Permanent Link... ...+StumbleUpon ...+Facebook |
Source: Dark Roasted Blend | 26 Aug 2010 | 2:44 pm
| Published: | August 25, 2010 |
| Paper Released: | July 2010 |
| Authors: | Julia Rose Adler-Milstein, Sara J. Singer, and Michael W. Toffel |
How can front-line workers be encouraged to speak up when they know how to improve an organization's operation processes? This question is particularly urgent in the U.S. health-care industry, where problems occur often and consequences range from minor inconveniences to serious patient harm. In this paper, HBS doctoral student Julia Adler-Milstein, Harvard School of Public Health professor Sara Singer, and HBS professor Michael W. Toffel examine the effectiveness of organizational information campaigns and managerial role modeling in encouraging hospital staff to speak up when they encounter operational problems and, when speaking up, to propose solutions to hospital management. The researchers find that both mechanisms can lead employees to report problems and propose solutions, and that information campaigns are particularly effective in departments whose managers are less engaged in problem solving. Key concepts include:
Ideas that could enable organizations to improve their operating processes often come from front-line workers who voice concerns and share ideas about how to solve problems. Our study is among the first to develop and empirically test theory about how specific management practices can encourage employees to speak up about problems and to offer suggestions for solving them. We hypothesize that employees are more likely to speak up and offer solutions when organizations launch information campaigns to promote process improvement and when managers engage in process-improvement activities themselves. We test our hypotheses in the health-care context, in which problems are frequent and many organizations use incident-reporting systems to encourage employees to communicate about the operational problems they witness. Using data on nearly 7,500 reported incidents, we find that information campaigns encouraging process improvement promote both speaking up and offering solutions, while managerial engagement in process improvement promotes the latter. Our findings suggest that particular management practices can influence front-line workers' decisions about whether to speak up and that direct managerial engagement can result in their doing so constructively. 42 pages
Source: HBS Working Knowledge | 25 Aug 2010 | 7:00 am
In the last few weeks two companies have released services that enable you to take tweets and turn them into a newspaper or magazine format: Paper.li and Flipboard.
Alltop is a great source of information for both Paper.li and Flipboard newspapers. If you’d like to learn how to do this for Paper.li, click here, and for Flipboard, click here.
Source: How to Change the World | 24 Aug 2010 | 6:47 pm
"QUANTUM SHOT" #650Link - article by Simon Rose and Avi Abrams Warped, Twisted "Hall of Mirrors" vs. Actual Truth During World War Two, propaganda posters became something of an art form and some examples are very well known even today. It’s been claimed that truth is often the first casualty of war, and it is very interesting to see how the events of the time were depicted in this selection of posters and leaflets from both sides of the conflict. ![]() (the original of the Stalin's poster is here) Allied governments posted frequent warnings to the civilian population about the dangers of careless talk, which might inadvertently reveal secrets to the enemy. The poster below right similarly warned of the dangers of loose talk while in the company of ladies: ![]() ![]() (images via 1, 2, 3) Apparently you never knew when Hitler himself might be listening under the table, on the telephone wires, in the luggage rack on the train or even sitting behind you on the bus: ![]() ![]() (images via 1, 2) More graphic posters left the public in no doubt of the dangers to the Atlantic convoys if Axis spies overheard details of maritime movements or military operations such as those involving paratroopers. ![]() ![]() And of course if you didn’t car pool and save fuel for the war effort, you might as well be riding to the office with the Fuehrer himself: ![]() ![]() ![]() (images via) Hitler is portrayed as a comical cartoon character in the poster about the British and US bombing campaign; another humorous Allied poster depicts Hitler caught with his ‘panzers down’: ![]() (images via) However, the German leader was rarely seen by Soviet artists in such an amusing light during the course of the war. In these vicious examples, Hitler is dehumanized and made to look like a demon ![]() (images via 1, 2, 3) This British poster shows Hitler as a monstrous man-eater, dining on the bones of the conquered nations of Europe (below left). ON the right is another Soviet frightening poster, showing the "Face of Hitlerism": ![]() (images via 1, 2) This one, also from the UK, depicts Hitler and his henchmen as the horsemen of apocalypse, destroying everything in their path (below left). The poster on the right shows Soviet depiction of giving over of Czechoslovakia to Hitler in 1938: ![]() (images via) Here we see the solidarity of the Allied forces, crushing the enemy from all sides: ![]() ![]() (images via 1, 2, 3) Soviet propaganda always tended to show the victorious Red Army driving the fascist invaders from their homeland, usually in a very violent manner. "Russian People Will Never Bend Their Knee!": ![]() ![]() However, it should be noted that Soviet propaganda, in an attempt to galvanize the defense of the country, had no problem appealing to the old fashioned patriotism and the idea of ‘the Motherland’, which had been very much pushed into the background after the introduction of communism after 1917. Here Russian boys with their toy planes watch the air force soar into battle, no doubt dreaming of the day when they can enlist: ![]() (images via 1, 2) Heroic Red Army soldiers and loyal partisans are shown here under Stalin’s watchful gaze (below left). Stalin is portrayed here as the father of his people (on the right): ![]() (images via 1, 2) "Grow, little giant! The Soviet Army is watching over you!" - ![]() (image via) Soviet artists were also not averse to making comparisons with another earlier, and ultimately unsuccessful, invasion, that of Napoleon in 1812. ![]() This Soviet poster was aimed at the population of Ukraine, ‘two boots make a pair’ referring to Ukrainian nationalists as German collaborators and no better than the Nazis themselves. Ukranian nationalists answer with their own anti-Soviet propaganda (below right): ![]() The Germans of course produced propaganda of their own throughout the war. This one, featuring a vicious communist wolf, was directed against the subject races of the Soviet Union, who the Germans sometimes claimed to be liberating from oppression: ![]() (images via) These leaflets were usually dropped by the German air force on American and British troops fighting in Western Europe after D Day, in an attempt to destroy morale (below left). The German poster on the right gives a good impression of how the government tried to maintain morale in the face of relentless Allied bombing raids against German cities and the resulting civilian casualties: ![]() The heroic German soldier naturally depended on the hard work of the equally heroic factory worker, tirelessly devoted to the nation’s cause (below left). Russian workers are on the right: ![]() Always eager for new recruits, the SS attempted to entice Dutch men to join the fight against communists on the Eastern front. ![]() (images via) This German leaflet dates from the Italian campaign in early 1944, warning Allied troops of the certain death that was sure to await them in the Anzio landings on the coast just south of Rome (below left). Below right: "Join the German War Marine!" - ![]() (images via) In case they needed reminding, this famous poster reminded Americans of the nature of the enemy they were fighting (below left). Just in case anyone forgot, here’s a Nazi jackboot crushing a small town American church: ![]() (images via) These two posters encourage increased productivity of American war materials: ![]() (images via) Just as the Soviet artists liked to refer to Napoleon’s invasion of Russia in 1812, this poster depicts Americans fighting for liberty in both 1778 and 1943. On the right: "Liberty Sowing the Seeds of Victory", poster from 1917: ![]() (images via 1, 2) Here’s a selection from the war in the Pacific. The German, Italian and Japanese flags feature prominently in this one from around the same time (below left). The famous poster on the right played on fears that Japan might launch an invasion of Australia: ![]() (image via) And finally, also from the Axis side, this Italian poster portrays the ‘liberators’. The Statue of Liberty is shown as an angel of death, and Italian cities in flames after a bombing raid (below left). Shown on the right is the German "Liberators" poster, saving Europe from Communism: ![]() Talking about "Hall of Mirrors"... Here is Hitler the Liberator (Ukraine, 1942), and Stalin the Monster (Poland, 1940): ![]() (images via 1, 2) Also "Liberators", this one is the German 1944 poster. "World's Most Beautiful Leg?"... Really? - ![]() (German 1944 poster, via) Bonus: Soviet posters from the 1980s depicted American "Imperial Appetites" in a similarly sinister way: ![]() ("Imperial Appetites" and images via) CONTINUE TO "Totalitarian Architecture of the Third Reich"! -> Simon Rose is the author of science fiction and fantasy novels for children, including The Alchemist's Portrait, The Sorcerer's Letterbox, The Clone Conspiracy, The Emerald Curse, The Heretic's Tomb and The Doomsday Mask. Permanent Link... ...+StumbleUpon ...+Facebook |
Source: Dark Roasted Blend | 23 Aug 2010 | 11:04 pm
I’d forgotten how much I have missed having asides. Awesome. I’m slowly transforming the default WordPress theme Twenty Ten into my own theme by overriding selected elements of the CSS. Just moved the Feedburner link over as a quick test. Probably should move it back since the blog isn’t ready.
Source: David Seah | 23 Aug 2010 | 4:24 am
Here’s a wonderfully dated video of David Ogilvy giving what looks like a keynote address to a Direct Response Advertising conference (by video, which must have been breathtakingly modern back in the 1960s).
Ogilvy came from a background in research, and was an early proponent of AB testing. He had a huge amount of respect for the Direct Response Advertising industry (as opposed to what he called ‘General Advertising’ – Print, TV, etc.) – mainly for the fact that they were so focused on tracking response rates, and working towards winning ad designs. To quote:
“You Direct Response people know what kind of advertising works, and what doesn’t work. You know to a dollar. The General Advertising people don’t know. [...] The chasm between Direct Response advertising and General Advertising is wide. On your side of the chasm, I see knowledge and reality. On the other side of the chasm, I see ignorance. You are the professionals. This must not go on. I predict that the practitioners of general advertising are going to start learning from your experience.”
It’s funny that, even today, the web industry is still catching up with this philosophy of metrics-based optimisation.
Does anyone know the date and origin of this video? (Found via @yandle.)
Source: 90 Percent of Everything - by Harry Brignull | 23 Aug 2010 | 2:17 am
An old YouTube clip from Yes Minister (an early 1980s BBC political comedy), which shows how leading questions and tone setting can get you any results you want – if you’re willing to stoop that low.
Via Nikos Karaoulanis.
Source: 90 Percent of Everything - by Harry Brignull | 20 Aug 2010 | 8:39 am
I am about to start the process of moving my website from Expression Engine back to WordPress. The export process is somewhat involved, so I will be disabling comments disabling comments for older posts until I get everything moved over and functioning again. Expect to see some hiccups over the next few days!
Why move back to WordPress? I have the choice of upgrading to Expression Engine 2.0, which features a new codebase that is built on the well-regarded PHP Framework CodeIgniter. I’ve actually used CodeIgniter for a bit, and it’s a pretty nifty framework that I’d probably visit again. In fact, it would make a lot of sense for me to put the effort into moving everything to EE 2.0 and reap the many hundreds, perhaps thousands, of benefits that the new system brings. It’s been under development and user preview for a couple of years, and I can testify that the community is very active with great support. That’s what brought me to try Expression Engine in the first place, in addition to its integration with world-class forum and wiki modules under a common user management interface. If I were building a community empire or needed a content management system for a company, I’d certainly strongly consider basing it on Expression Engine.
And that’s the reason I’m switching back to WordPress. When I first made the jump from WordPress 1.6x to Expression Engine, it was because I thought the direction I was going in required the management of a community of users, features, and services. Therefore, I wanted a single user management system for good wiki and forum software. Recently, though, I’ve come to realize that I really don’t want that at all. I’d rather just be writing about stuff that catches my eye, not managing forums or building a content management strategy. I want to move fast, and I want to make things happen now. On top of that, I’ve never liked the blogging environment in Expression Engine. It lacks the workflow niceties that WordPress has: auto-saving, easy updating of the base system, and a more writer-friendly user interface. There have been, I know, many improvements in EE 2.0′s interface, but I haven’t seen anything compelling to keep me.
There are also three technical reasons related to the switch back to WordPress. The caching mechanism makes more sense for the kind of content formatting I do. The templating system is much more gratifying for change junkies like myself. The URL structure is more straightforward. And doing security upgrades is much easier. Or so I imagine. We’ll see how I feel in a few weeks.
Source: David Seah | 19 Aug 2010 | 4:24 pm
I had to laugh the other day at the way the Market is behaving, but it wasn't a good laugh. It was one of those dark laughs, full of phlegm and bile, a laugh that dies in the back of your throat, turning before it fades away entirely into a short, sharp growl.
One day up. Two days up. Then down, down 150 or 200 points. It's like psychoanalysis. Two steps forward. One step back. Fear and greed. Greed and fear. All of it presided over by a gigantic Cloud of Unknowing, and in the center of that cloud the One Huge Question: Are we recovering? Or is we not? And whoa! Did you see those employment numbers? What a shock! Why are they still so BAD?
Yes, all the Investor Relations people will tell you what the great geniuses on the Street are worried about right now. Jobs, baby. All these people out there are unemployed, see? And a huge chunk of the employed are actually underemployed. And even among the gainfully, profitably employed, the sense of danger, of peril, of massive insecurity, is palpable. You can palpate it. And when you do, it comes up all soft and rotten. So people are saving their money instead of spending it. Which means our little recovery can't really get started, since consumer spending motors the entire economy as we know it. Is it any wonder Wall Street is worried? Why isn't somebody doing something about all that unemployment?
But wait a minute. Stop and listen. Right beneath all the paranoia, the worry, the pessimism about our economy, the shock and awe at what's become of all those jobs!... these very same guys are exhorting Corporate America to cut more of them, to keep costs low, no, lower, don't let them creep back! Do more with less! They love that whole doing more with less thing.
Companies that continue to cut jobs are rewarded with higher stock prices. Companies that create jobs for people run into a wall of ravening analysts. The System has figured out, in the last several years, how to get 100 people to do the job of 250. Woe unto the outfit that forgets that lesson. What's really amazing, stunning and grimly laughable, is that nobody on the Street seems to make the connection. They're the ones maintaining our unemployment stats. And at the same time seem to be truly dismayed by them. Sometimes stupid is worse than evil.
To get back, to get really back, we're going to have to start giving people jobs. Those that do will be walking straight into a huge, malevolent headwind generated by the machine that drives their value. Eventually, you've got to hope that we'll all remember how to do more with more. Until then, the first guys on the beach are likely to get slaughtered. And the recovery will remain an unconquered castle on a distant hill.
Source: The Bing Blog | 19 Aug 2010 | 10:31 am
I would like to include a few personal stories of enchantment in my next book. I am looking for examples of how people, products, services, organizations, ideas, or causes swept you off your feet.
Specs:
Written from your personal experience, not an external, academic view.
150-200 words
Ideally, all the basics would be in your essay: who, what, when, why, and how.
As an example, here is how something enchanted me:
The second most enchanting moment of my life occurred in 1983 when Mike Boich showed me a Macintosh prototype. (The most enchanting moment was meeting my wife.) This life-changing event happened in back of a non-descript building on Bandley Drive in Cupertino, California. Boich was the software evangelist of the Macintosh Division of Apple.
Back then, personal computing was very different. The best case was text on a screen, and if you were lucky, your computer (if you had a computer) displayed upper and lower-case text, and you moved around the screen with cursor keys. Seeing Macintosh for the first time was an epiphany and transformational moment. It removed the scales from my eyes, parted the clouds, and I thought I heard angels singing.
Please send your 150-200 word essay to guykawasaki@gmail.com. Thanks.
Source: How to Change the World | 19 Aug 2010 | 10:19 am
After searching for months, I’ve come to the conclusion that Twitbird is the best iPhone and iPad Twitter client. If you’d like to see why, check out my post at the American Express Open Forum.
Source: How to Change the World | 16 Aug 2010 | 9:43 pm
I didn't realise it at the time but when we started this blog back in 2004 we were creating a type of story bank where we could go back and retrieve great stories to tell. Recently we have made this more accessible with Story Finder. We have an even more sophisticated system we use internally that allows us to manage the many stories we collect with our clients.
So I'm facinated how people manage their stories and enjoyed this short clip from a documentary about Joan Rivers on how she keeps track of all her jokes. I'm so happy we started in a digital age and don't have to maintain a card catalogue. Love to hear how you organise your stories, if you do.
Thanks to @makingstories for the link to the Joan Rivers clip
Source: Anecdote | 16 Aug 2010 | 8:35 pm
Have you ever wondered why there are many clearly defined Design Patterns for good design, and Anti-Patterns for mistakes, but in the field of UX we have no recognised terminology for evil design? And why has the SEO industry always recognised the difference between black-hat and white-hat practices?
The answer is simple really. Google has a clearly defined set of guidelines, they do a great job of monitoring for black-hat SEO practices and they heavily penalise offenders. Black-hat SEO is kept in check because it’s highly risky.
Black-hat UX is different: it’s subtle, it’s not easily monitored by software algorithms, but worst of all, as a community we’ve never tried to tackle it head on. This needs to change.
About a month ago I wrote a short post on Dark Patterns (“Dirty tricks designers use to make you do stuff”), asking for input on a talk I’m preparing for the UX Brighton conference in September. The response was pretty impressive, with almost 100 comments and loads of conversation over on Hacker News.
So, I’ve taken everyone’s suggestions and put together darkpatterns.org: a black-hat design pattern library. It’s currently in beta (i.e. unfinished), and I’d love further input. I really want this to be a community project – please free to email in suggestions, add comments, or get in touch if you want to co-curate the site with me.
Let’s stop turning a blind eye to black-hat UX. Let’s name the offenders and shame them into giving it up. As a community, it’s well within our power to do this.
Source: 90 Percent of Everything - by Harry Brignull | 16 Aug 2010 | 8:01 am
Telling, telling, telling ... So many in the field of story work focus on storytelling. Sure, telling a good story at the right time has impact. But storytelling represents a mere fraction of what can be done with business stories.
Here is one little example.
Last year I had a call from Kirstyn. She works in HR for a large engineering firm. Kirstyn runs a program for their graduate employees to build their skills over three years. This firm has some or the world's engineering and scientific experts and the graduate employees get the opportunity to work shoulder to shoulder with these experts on some amazing projects. The thing is, the graduates often don't make the most of it because they rarely get to hear what these experts have actually done in their careers. Why? Because they graduates are unskilled in asking story-eliciting questions.
So we set about helping about 40 graduate employees learn how to elicit stories from their expert colleagues. And after learning the basics we wheeled in some senior experts as guinea pigs to practice with. It was a great way to practice their new story-listening skills but more importantly it was an opportunity to get to know some of the more senior folk in the firm.
And because we know that people remember what they feel we asked Melbourne Playback Theatre to perform some of the stories the experts shared with the graduates.
Here is one of the stories.
Clare (not her real name) was obviously a driven woman. She was in her mid-forties and had the figure of a marathon runner. Her black hair matched her black outfit. She started her story by telling her graduates that she experienced a turning point in her career because of one particular nightmare project. She was performing a quality assurance role on an engineering project and the client didn't like her. In fact they were hurling abuse at her but she kept telling herself that she was tough and could take it. With every insult she worked harder.
One weekend she decided to visit her parents in the country. As she was walking down the hall of her parents' house she could see her mother's silhouette at the end of the hallway. As she emerged into the light her Mum turn around to see her gaunt and exhausted daughter. All her Mum could say was, "Oh honey, something needs to change." and she gave her daughter a big hug. At that point Clare decided to get balance in her life and get far away from unhealthy work environments.
You could hear a pin drop as the graduates heard Clare tell this story and their jaws dropped when Melbourne Playback Theatre performed the story for everyone.
Source: Anecdote | 16 Aug 2010 | 12:33 am
I've got to say that I'm of two minds on this whole crazed flight attendant thing.
On the one hand, you've got to feel for the guy. He's dealing every day with pretty horrible working conditions, chief among which is the pervasive sphincterosity of passengers these days. Not all passengers, mind you. But enough.
Like, last week I was on an AA flight out of NYC, heading for LA, and believe you me it was very important to me that the flight take off as scheduled. I had business is what I'm saying.
Given the extraordinarily fragile nature of takeoffs at Kennedy, we didn't need some schmuck gumming up the works. But here was this butthead on the bulkhead complaining that there was something wrong with his seat.
Did you know that a seat put out of service can cancel an entire flight? I've seen it happen. I've seen them cancel a flight because the accordion door on a bathroom didn't shut just right. And here was this bonehead willing to wreck the plans of 250 people because the seat didn't meet his ass's specifications.
No, passengers blow. You've got the guys who can't get off the BlackBerry, or the drunks who demand to be over-served, or the people who think their babies are cute even when they're screaming their heads off... for... SIX... HOURS.
So you know the guy from Pittsburgh who drove JetBlue's Steven Slater completely around the bend was most probably a butthead from start to finish. Didn't listen to instructions, first thing.
If there's one thing that makes a flight attendant crazy, it's having his or her tiny bit of authority challenged or ignored. Then he cursed at the flight attendant, in public. Moron. Then he took down his fat baggage, which reportedly hit the increasingly angry Slater on the head. As an aside, have you seen the bloated, engorged steamer trunks that some people think of as carry-on luggage these days?
How many jerks had this 20-year veteran endured? How had his working conditions declined over the years? How many times had he seen even minimum standards of cordiality and humanity ignored?
America is angier, ruder, stupider than it's ever been. And airplanes, in addition to being inherently dangerous little metal tubes in the ether, are now essentially no more than flying buses, with all the elegance and comfort that entails.
Every day, Mr. Slater had to witness the decline and fall of the empire. That takes its toll. Finally, he morphed into a Howard Beale of the runway and took the short chute out. Took a few beers with him, too. Hard not to like the guy.
At the same time, I must say that the current batch of flight attendants has buried within its ranks some of the meanest and rudest people I've ever been trapped with. And I have to ask myself, just how officious, snotty and impolite was Mr. Slater to the Pittsburgh passenger before this incident occurred? Maybe not at all. Maybe that's unjust. But let me tell you a little story.
About two months ago, my wife and I were flying on JetBlue and a taut, nasty, bossy little gate agent decided to try to cram a big piece of luggage in the already-full compartment above our heads. He crammed it and jammed it and mashed it and crashed it and then he hauled our perfectly-ensconced stuff out of its space in a most enraged fashion, hitting my wife on the head with her own luggage, at which point she asked for his name. He then blew up at her and threatened to take us both off the plane. He was subsequently calmed down by several of his associates and left the aircraft in a huff.
This was about a week after I was on a flight on another airline where a very starchy flight attendant spread snark across a whole continent down an entire row of terrified passengers. She was wearing a button that said, "I DON'T CARE WHAT YOUR NAME IS, EITHER."
So when I hear about a flight attendant throwing a hissy fit... well, I just don't know. My sympathies naturally gravitate to the guy who's telling management to "take this job and shove it." On the other hand, who wants to be imprisoned at 35,000 feet with a demented, resentful burn-out?
Source: The Bing Blog | 10 Aug 2010 | 12:38 pm
Thomas Jefferson was a great believer in luck, and he found that the harder he worked the luckier he got. His friend and fellow signatory of the Declaration of Independence, Benjamin Franklin, shared this belief in hard work and self development. From a remarkably young age Franklin understood the importance of practice. Not the kind you get knocking a tennis ball around with friends. But that drilled, repetitive practice of hitting the same shot over and over again. Benjamin, however, didn't have his eye on Wimbledon (actually it's kind of a temporal impossibility), rather his ambition was to be a man of letters.
When most young teenagers were skiving off with friends, Ben was enjoying debates with his dear and similarly bookish friend John Collins. Around the age of 14 one of their debates spilled over into a flurry of letters they sent back and forth to each other on the topic of whether women should be educated. Ben's father found the letters and read them. He didn't comment on the content but critiqued Ben's style. He felt his son was a first class logician. His arguments were well reasoned and his spelling was top notch. But he lacked elegance in expression and could improve his method and clarity. Ben accepted his father's assessment and set about improving himself.
As it happened Ben stumbled across a volume of The Spectator, a daily publication produced from 1711-12. Ben loved it and thought the writing was excellent. It was the perfect model to learn with to improve his writing.He started by taking one of the essays and jotting down a note for each sentence indicating the sentiment it contained. He then put his notes aside for a few days and then by using his notes recreated the essay in his own words. Then he compared his version to the original and made corrections. Essay by essay he could see his approach improving his skills and in some small ways he felt his expression might even be better than the original. These glimmers of erudition gave him hope.
Despite the progress Ben felt he needed more. He wanted to expand his vocabulary. What better way then than to rewrite an essay's prose in verse. Again he would start with notes expressing the sentiment of each sentence but this time he wrote his version in verse. It forced him to add variety and creativity. After a few days he'd forget the original prose and so would then take his verse and use it to rewrite the essay. Again he made a comparison, made corrections and learned by doing.
The Anecdote blog is all about how leaders can return humanity to the workplace and the vital role stories play. I get a little tired of leaders who hear about the value of storytelling and then tell me they don't have the time to learn how to do it. The fact is it takes practice to be good at anything. Some estimate 10,000 hours of practice. But it is not just any type of practice. You need to engage in deliberate practice just like Ben Franklin did to be world the renowned writer and communicator he became.
Terrence Gargiulo and I and going to share some of our ideas about storytelling deliberate practice in a webinar next week. Please feel free to come along and join our conversation.
We're doing this webinar twice, one timed for Asia Pacific and the other for the Americas. Just click on the link of the webinar you want to attend and fill in your details.
Tuesday, August 17, 2010 12:00 PM - 1:00 PM Aust. EST
Tuesday, August 17, 2010 1:00 PM - 2:00 PM USA PDT
The story about Ben Franklin comes from his autobiography. You can read the whole thing on Google Books.
Source: Anecdote | 9 Aug 2010 | 7:53 pm
I'm looking forward to heading down to the Novatel on the Upper Esplanade in St Kilda for the annual ODA retreat. It all happens on the 24-25 August. I believe there are still some places to be had.
I'll be presenting a couple of sessions on using narrative techniques to support change initiatives. Lots of interesting sessions to attend. I'm looking forward to hanging out there for the two days and dinner and enjoying some excellent conversations.
Here's the website where you can get the details to register etc. Very reasonably priced.
Source: Anecdote | 6 Aug 2010 | 3:28 pm
Bob Dickman, who wrote Elements of Persausion, just sent me this note that has this thought provoking story in it which I though you would like. If you are in California you might like to attend his storytelling workshop.
I've just returned from visiting some friends of mine in Maui. They told me an amazing story.800 miles off the Hawaiian coast, an oil tanker caught on fire, and the blaze moved so quickly that the captain didn’t have time to radio for help. Fortunately an American cruise ship was nearby, and the entire crew was rescued. But as the cruise ship began sailing away, someone heard barking coming from the tanker. The tanker's captain realized that his dog, a small brown and white terrier named Hokget, had been left on board. When the cruise reached port, passengers immediately alerted the Humane Society about the missing dog. Soon the news media was winging the story all around the world, and checks began pouring in. One check was for $5,000. Public pressure was so great that the US Navy and Coast Guard sent ships and planes to find Hokget. Eventually he was rescued alive and returned safely to Hawaii. It has been estimated that millions of dollars were spent in recovering that one little terrier.What happened? Why did this dog capture the imagination and resources of all these people? After all, we live in a world where millions of children (as well as countless dogs and cats) go hungry every day. This little terrier had a name and his plight was told as a story rather than a statistic. People responded because they felt something immediate and visceral. They were moved to take action. Statistics and abstractions don’t make people act, stories do.
When facts and emotion combine to produce a story, people will act. Facts alone are too distant and cold. They produce indifference.
Are you differentiating yourself from your competition using facts alone? What stories are you telling about your business? Are they abstract and distant, or do they engage people and get them excited about your new business ideas, products and services?
Come to the August 21st workshop with author and master storyteller Bob Dickman. Work on your story in a positive, engaging and creative environment. Practice and improve your story making abilities. Turn indifference into action.
There are four spaces left for the August Workshop.
Thanks,
Bob
Source: Anecdote | 5 Aug 2010 | 2:31 pm
I wouldn’t normally blog about job openings but this is special. Our current Creative Director, Glenn Jones, is moving into a new innovation-oriented role at Madgex, giving us the opportunity for a new hire. We’re looking for a new, talented, Creative Director. Could it be you?
Madgex is a world-leading Job Board and CV database provider, used by clients such as The Guardian, Star Tribune, The Times, Trinity Mirror Plc, Haymarket and Total Jobs Group. You may not have heard of us before, probably because we provide white label software – our clients add their own branding. However, Madgex is a force to be reckoned with, powering over 145 job boards globally and catering for roughly 2 million job seekers per week. As the Creative Director, you’d be responsible for managing the design team and overseeing all of the UI design work. We have a big focus on iterative User Experience research, which is where my role comes in – I’d be working closely with you.
Sounds interesting? Check out the job description for more details and feel free to ask me questions: harry@brignull.com.
Source: 90 Percent of Everything - by Harry Brignull | 4 Aug 2010 | 10:27 am
WhatUsersDo.com is a UK-based remote, unmoderated, qualitative usability testing platform, somewhat similar to usertesting.com. You pay £25-£30 per participant, and for each one you get back a ≈20 minute screen recording with audio of them thinking aloud during the tasks.
I’ve been aware of WhatUsersDo for a while now, but I have to admit, I’ve always shied away from using it. I’ve already got a healthy and well established research programme at Madgex – do I really need to use a new web app?
Looking at it from afar, WhatUsersDo seems a bit of a strange beast. Normally I’d carry out qualitative, moderated user research (in which the researcher gets to interview the participants), or quantitative, unmoderated research (Analytics, AB Testing, Surveys, etc). WhatUsersDo is an qualitative, unmoderated tool. Since it’s qualitative, you don’t get aggregated data – so you can’t quickly come to conclusions about the entire data set; and since it’s unmoderated, you don’t get to interview the participants – so you can’t keep them on track and drill into interesting topics as needed. To me, this isn’t an ideal combination.
Another thing that put me off is the fact that with the standard WhatUsersDo offering, your participants are provided from a pre-established panel, and you know very little about them. There’s quite a few new web apps offering panel-based testing nowadays, so let me say this for the record: panels are not good unless you create and control them yourself. An experienced professional researcher will find it almost unthinkable to base any redesign, however small, on feedback from a bunch of unknown people. You should always aim to carry out research on your real target users – people who in real life would actually use your product, for whom the minutiae of your design decisions have real world implications. If you test your site on random, unknown people, at best all you get is insights as to whether a generic human is able to complete tasks without facing insurmountable usability problems.
However, now I’ve seen WhatUsersDo in action, I’ve realised that just because it’s not for me, this doesn’t mean it’s not a useful tool for other people. It’s a good value entry-level tool. If you’re new to user research, and you want a cheap and easy way to get your toe in the water, then Whatusersdo is ideal for you. On the other hand, if you’re an established researcher then you’ll probably come to the same conclusions as me. Perhaps in coming months this will change, as they do have a new “recruit your own users” feature coming out soon.
In order to give it a fair evaluation, I found a volunteer who seemed to be well suited to WhatUsersDo – Ixxy, a brighton-based web development agency run by a friend of mine. Like many small agencies, they are technically capable but they don’t have in-house User Experience researcher.
Setting up the study took about 10 minutes. We filled in one form and wrote the wording for a single task (shown below). This was incredibly easy.

Setting up the whatusersdo study
Having set up the study, all we had to do is sit-back and wait. A few days later, the test videos were waiting for us online. As you can see below, there was only one metric for each user: a satisfaction score marked out of 100.
Out of the five videos we got back, a couple of them were duds. The participants either rambled on, or didn’t take the task very seriously (e.g. in a holiday booking task, one participant booked the first property she found on the first dates she chose, and didn’t blink at the price – totally unlike real world holiday booking behaviour). However, 3/5 of the videos revealed useful, actionable findings, and this was enough to made it seem worthwhile (£25 per person is, after all, very cheap).
There was one feature in particular that the tests showed to be problematic – a rather complex calendar view that users tended to get confused by. It was one of those features that was designed to the clients specification, and the developers always had reservations about it. For them, the video footage was great news, as it gave them exactly the evidence they needed to convince their client that the feature needed reworking.
The WhatUsersDo video player offers a nice tagging tool (shown below), so you can add a text notewhenever an interesting event occurs. This becomes a hyperlink and you can use it to jump to that point in the video. I expect this would be very useful for team-based analysis where you each pick a video to analyse, and then later get into a group and rapidly go through the video highlights.
The tagging tool doesn’t give you quite enough functionality to manage the analysis of the video observations. This isn’t a big deal – you can create your own findings log very easily using something like google docs, shown below (Template available here).

A very simple findings log template in Google Docs
Conclusions:
If you’re in the UK and you’ve never done any usability testing before, then WhatUsersDo is probably worth trying – it’s so cheap that even if it only reveals two or three usability issues, it’ll be worthwhile. What’s more, it’ll give you a taste for UX research, and that in itself is invaluable. If you’re an experienced researcher in a company that has a regular research budget, then it’s possible you’ll find it a bit low-end for your needs. It’ll be interesting to find out more about their “recruit your own users” feature when it comes out, but personally, as a verteran researcher, I’d always prefer to carry out a live interview than watch a pre-recorded video.
Disclosure: WhatUsersDo is an advertiser on this site (though I am phasing out all advertising soon) and gave us free usage of the platform for the purpose of the review.
Source: 90 Percent of Everything - by Harry Brignull | 3 Aug 2010 | 2:21 am
Information wants to be free, and I just freed some. I got the rights back for my first book, The Macintosh Way, and I’ve made it available for free here. Hope that you find it useful.
Source: How to Change the World | 2 Aug 2010 | 10:01 am
Let me confess: I’m addicted to Twitter and email, and my addiction increases the more I have to do something important like write a book. Luckily, I stumbled across applications called Freedom and Anti-Social that really help. I explain how they works here at the American Express Open Forum. If you’re have a tough time prying yourself away from online fun, they could really help.
Source: How to Change the World | 28 Jul 2010 | 9:25 am
SUMMARY: My July has been booked by a video game-related project, and I was recently on-site at the company to get up to speed with their development process. I rediscovered the excitement of working with people who were intensely into what they were doing, and realized that there’s an important ingredient in a great team that I’ve missed: ambition.
Two Sundays ago, I got back from an onsite kickoff at Red 5 Studios in Southern California. This was an important opportunity to absorb the company’s working culture, considered essential to development, and I got to experience a slice of family life too. It’s been quite some time that I’ve worked with a team of such talented people in an industry that, I must admit, still fascinates me. Revisiting the video game industry after a 15-year hiatus has reminded me of certain important truths:
There are people who are driven intensely by the ambition to create exceptional experiences. The key word here is ambition, and I could see it in the face of everyone I interacted with. Ambition is one of the prerequisites for effective action. There are many times where the desire for exception experience is expressed, but when the ambition is lacking there just i no personal investment driving the action forward.
A great team shares the same ambitions, and reinforces this with every action taken. In the past, I would have evaluated teams by looking at personalities, communication, mutual respect, and other such indicators of a healthy social group. Many such teams are quite pleasant to work with in a social sense, but never quite reach the heights of productivity they imagine. The key indicator may be, for teams I’m interested in working with, is the level of shared ambition.
Expressing the ambition is the mission. I think a good team knows that it’s the magic that they’re creating that’s important, and removing barriers to letting the ambition express itself fluidly is one of the prime metrics of a good team. By “expression”, I mean that ideas and desires are made visible so they can be directly experienced by another person. Another way of putting this: “the good of the project is greater than the individual interests of the team members”. If this mentality isn’t shared among all team members, you have a broken team.
These truths used to much more on my mind when I was still in school, and in hindsight the past few years I’ve been trying to find sharable ambition for myself. I’ve gotten a little closer by finding and spending time with people in my home town that at least have ambition, but I have not done a good job of defining my own. Without that, how can I have anything to share?
I’ve used other metrics to evaluate potential teamings in the past:
Personality – I make a conscious effort to seek out and be around conscientious, kind, positive-minded and self-empowered people. These people are almost always up to something interesting and are fun to talk to, but for all the people I’ve met in this category we’ve never done anything big. We’ve helped each other along when the opportunity is there, and we support each other. The common factor is ambition, but we are each on our own path; those are aligned ambitions, but they are not shared.
Passion – I’d much rather work with someone who’s passionate instead of merely competent. That’s because the presence of passion usually correlates with imagination, which I enjoy and find inspiring. However, passion itself isn’t a 100% reliable indicator. I meet plenty of passionate, imaginative and even competent people, but their focus is unclear to me. I fall into that very same category too. Ambition could be described, in this context, as the melding of passion with purpose.
Competence – I can be really nit-picky about the way things are done, but I’m also very reluctant to impose my opinions on other people. If it’s clear that an opinion is needed to move forward, I may say something, but in general I like to watch things develop before jumping in. A side result of this is that I’m often slightly frustrated because I’m holding myself back. The reason why I hold back is that I like to see what capabilities are being brought to the table; when I suggest how things should look or how processes should go, this sometimes overrides what other people would naturally do for one reason or another. For example, sometimes I fall into the circle of politeness, where we’re both deferring to the other’s preferences, and the result is neither of us are happy. But really, the measuring of efficiency or effectiveness isn’t the point of being competent. Competence, no matter the level, is best harnessed by having the shared mission of making and expressing. I can call that “being on the same page”–an expression that I dislike for its implied “you’re with us or not” cliquishness–or I can call it having shared ambition.
I haven’t been so clear about my personal ambitions for the past couple of years. I’m now aware that it’s a choice I can make among many, many possibilities. At this moment I’m still not sure exactly what it is, but the experience of stepping back into game development, however, has reminded me what I used to feel like. Game development used to be my passion and ambition for about 15 years, from the 10th grade up until the time I exited the industry severely disillusioned about the sacrifices required to work in it. But I have missed the sense of purpose and shared ambition, I’m realizing.
I’ve got a couple more weeks on this project, and perhaps another piece of the puzzle will reveal itself.
Source: David Seah | 26 Jul 2010 | 9:28 am
I met my friend Martini for a drink and right away I could tell he had his funk on. He was scowling into his namesake beverage as if he were looking into the bottom of the market, circa October 2008. "Hey, Bob," I said, easing into the spot next to him and waving away a tendril of black ooze from his aura. "What's the matter?" And so he told me.
You know what happened in the World Cup between the U.S. and Slovenia, when that bonehead from Mali declared a phantom foul and robbed Team USA of its go-ahead goal? How about the moment this spring when the Tigers were playing the Indians, and the umpire blew an easy call at first base to despoil the pitcher's perfect game? One numbnuts doing his job improperly can bring ruin. And so it was with Martini and his company, which had just announced second-quarter earnings.
"We had a great quarter," he said, draining his glass and motioning for another. "Revenue up high single digits. Operating income through the roof. Huge EPS."
"So?" I asked.
"So," he spat out. "We missed consensus by a penny."
"How'd that happen, Bob?" I inquired. But I knew. It was the fault of yet another renegade, lazy securities analyst.
"Consensus was right on the money," said Martini. "Except for one outlier at this tiny little firm." He named the firm. I'd never heard of it. "Ed Wormer," he said. Of course that's not the name he actually used, so if your name is Ed Wormer you can back off. "Everybody else had our EPS at 27¢ a share. Wormer had it at 54¢."
"That's an overestimation of 100%," I observed.
For those lucky enough to work in a private company, or unlucky enough to not care about your stock price, I will explain. Wall Street employs a legion of analysts to assess and guess how companies will perform throughout the year. As with any profession, the cadre is stocked with individuals of uneven quality. Some do their jobs carefully, working with the Investor Relations guys at each firm they cover, who are under very tight constraints on what they can reveal, to make sure they don't get things completely wrong. Others seem to exist mostly to give interviews to financial reporters. (We call those "quote monkeys," and they know who they are.) And there is an odd bunch who don't know their spreadsheets from a hole in the ozone layer. They add up columns wrong. They mistake billions for millions. They're morons. And yet they go on. And they matter.
They matter because four times a year Thomson Financial aggregates all the analysts' estimates and issues a consensus on earnings for each company, whether it wants one or not. This is called the First Call, and reporters use it to judge whether a company had a good quarter or not.
And so that day, Ed Wormer's outlandish estimate that Martini's company should have earned 54 cents per share that quarter was factored into the First Call, and it tipped the average consensus, and so the headlines on the wires that morning did not talk about great revenue, terrific operating income, or even excellent EPS, but rather said Martini's company had "missed consensus by a penny."
"We went down 8% in the first half-hour after the opening bell, which brought out the shorts, and the rest is history," said my friend.
"Maybe you should have spoken to Wormer beforehand," I suggested as gently as possible.
"Of course I did!" he exploded. "You know I can't give him any specifics, but I asked him if he wanted to embarrass himself with his EPS number, and he said no, that he'd run his models again!" I let the silence hang. "Which is when he went on vacation," Martini said.
So the next time you look at your stock portfolio, or talk to your broker, or read the papers, consider the foundation upon which our economic system is based. And then, I think, go to Vegas. At least what happens there stays there.
Source: The Bing Blog | 21 Jul 2010 | 11:41 am
That sound you hear coming from Washington is the sound of every lawyer and lobbyist strapping on his or her battle gear and heading for the war zone.
Today President Obama signs the financial industry's nightmare into law. Huge hanks of the way Wall Street likes to do business will for the first time be regulated, certainly impairing every cowboy's ability to ride the range with his six-shooter and stallion, knocking down homesteads and rampaging pretty much every which way he can. It's the end of the range, expecially for those who like to be both bad men and law men, depending. Any way you slice it, it's not gonna be as much fun around Dodge as it used to be.
But wait. The fun is only just starting. Those laws are one thing. They're on the books. But to be enforced, they've got to be turned into rules that every townsperson can understand, and every lawman can enforce. And we're a long way from that, pardners. And that's where those lawyers and lobbyists come in. Lord, what a mess of meetings and palavering and influence-peddling and horse trading and litigation there's gonna be! And all that money to be made in town while it's going on, too. Happy days are here again, ladies and gentlemen.
And in the end? When all the shooting stops? Well then, we'll just see about that. Those jaspers have been at this game a long time, a lot longer than the new dudes in town with all their high-falutin' talk about reforming the way things are done. I wouldn't bet against the black hats on this one.
Source: The Bing Blog | 21 Jul 2010 | 9:03 am
SUMMARY: Ongoing thoughts on accountability, ambition, podcasting, and forming associations with people. These are just things that are on my mind. Plus, a preview of some product reviews I’ll be writing.
I’m immersed in a major project now, I feel the need to brain-dump a few of the things I have going on as a placeholder.
Accountability – The Communicatrix and I are still maintaining our GoogleWave experiment, which has become an experiment in accountability. Which is, at its base level, just telling people what you’re doing and then doing it.
Ambition – I’ve been wondering what my passion really is, and have been for years. After visiting Red 5 Studios in California, I think that passion actually is not what I should be identifying. Instead, it’s ambition. That’s the combination of passion and goals, put into action. The way you find that, I think, is by noticing where you are REALLY PICKY about how things should be, and whether you’ve done anything about it to make things better. More on this tomorrow; I’ve got a blog post baking.
Podcasting – Sid and I recorded a new one, but I have yet to process it because of the California trip. I’m not sure exactly where the podcasts are going, but they’re good practice for…something! A local radio station might interview us, so maybe that’s one of the perks of not shutting up :-)
Juicy Product Reviews – I have several products that have been sent to me that I’ve been intending to review. One of them is Think Tank Photo, makers of intelligently-designed photo bags and carriers; I have been using their Streetwalker Hard Drive for half a year, putting it through its paces. It’s a great bag, and I’ve been using it over my beloved Urban Disguise 60 because it holds my entire digital office. I think I’ve used the bag long enough now to give a good review of its pros and cons. The other product is the Sumo’s new Sway Couple Bean Bag chair, which is the coolest bean bag chair I’ve seen. Usually I don’t like bean bag chairs because they lack shape and ooze all over the place, but this one has some structure built into it. It arrived the day before I started the big project, and I managed to stuff it into the back of my VW GTI (it’s huge) and bring it to Sid’s photo studio, where I can take some proper pictures of it.
Regularity – Another insight from the California trip was how relaxing it is to have a routine and a place to go. What makes it stick, though, is a consistent daily purpose to give the routine context. Today, I got up and went to Starbucks and breakfast, because it’s an important energy-setting thing. I also walked around a department store to see new things and break up the routine a bit before heading home to work. In the context of working, I have to do these things to maintain an even energy flow; before, I didn’t have this requirement.
Association – I’ve been also talking to Gary, a friend of mine who also works independently, about forming associations with other people. This has been an ongoing topic between us for the past several months, and it didn’t quite click until I put the “ambition” insight together with it. Shared ambition is a prerequisite for the kind of associations I want to form, and that means I better be clearer about what those ambitions are.
So that’s the brain dump for the week. Summing up, it’s been a week of interesting work-related insights due to a significant change in place.
Source: David Seah | 21 Jul 2010 | 8:43 am
Cats don’t have 9 lives. Most of them are perceptive and nimble creatures. Growing up, we actually had a cat that wasn’t perceptive or nimble. He fell on his back ALL THE TIME. Needless to say, he didn’t last long in rural Oklahoma. But this isn’t a cat blog, so I’ll get to the point.
Successful people don’t have 9 lives either. They’re not made of Teflon, nor are they truly golden. Most are nimble and resourceful. Yes, a few are just lucky. But, the bottom line is they were given one life to live.
Just like you.
What Einstein, Ghandi, Mother Theresa, Bill Gates, Steven Spielberg, Maya Angelou and others like them have accomplished… has been in one life.
We all want to be world-changers. By now, you probably realize your life won’t be measured on an international, or even national, scale. Still, your impact could be just as important.
What if we thought about 9 lives in a different way?
What if you could choose 9 lives? Just 9 lives you could impact. How would it change the way you viewed being a world-changer? If you could be a positive influence – through encouragement, inspiration, support, acceptance, justice… love – you could change the world for one person. Then another. Then another.
You’ve been given one life, choose to use it wisely.
Source: Casual Fridays | 11 Jun 2010 | 4:45 am
I rented and watched the movie The Soloist the other day. I want to buy it now. My wife asked me if I really thought we would watch the film enough to justify buying it.
I don’t.
I just want to support a good film and have it as a reminder of its message.
This made me thing about why I buy, or don’t buy, certain things from certain places. I don’t have the same intention to seek out and support something “good.”
If we endorse what we buy, then shouldn’t we buy what we endorse? As Seth Godin said, we get what we pay for.
Some of our most cherished works of art originated from the Renaissance. Without the Medici family, many of these works would not have been created. Lorenzo de Medici supported artists from Leonardo da Vinci to Michelangelo. So, without patrons, The Mona Lisa and the ceiling of the Sistine Chapel would not exist for our appreciation.
What we need today are “many micro-Medicis.” We need small armies of patrons who recognize what they appreciate and are willing to support it. Buy from manufacturers with good labor standards. Buy from stores that support the community. Donate to churches involved in good work. Donate to candidates who not only stand on proper (however you define it) values… but prove it with the way they operate their campaign. And yes, purchase movies that communicate rich and powerful messages.
“Patronizing” should cease to connotate negativity. We should all aspire to be more patronizing.
Source: Casual Fridays | 10 Jun 2010 | 4:45 am
“People might laugh at me.”
“I might lose it all.”
“You might say no.”
“Might” is mighty. It holds so much power over us. It makes many decisions for us. It enslaves us to the safe and known… as long as we allow it to.
By living in the “might” of the moment, we lose out on what truly is mighty. We abdicate our authority to potential futures of pain and suffering. The problem is this: these futures aren’t real. They only exist in our mind and that is the only place where “might” is mighty.
Next time you are faced with a decision and you begin to worry about what might happen, go out of your mind. Get out of the potential futures you are creating and remain in the moment. Strip “might” of its mightiness, and wield it yourself!
Embrace the moment for what it is and make a mighty decision, not a decision of “might.”
Source: Casual Fridays | 6 Jun 2010 | 3:04 pm
Sorry. I can't resist. John Carson, a fellow runner from Canada, unearthed this photo from the archives of the Toronto Star. It's the finals of the 1500 meters at the Ontario 14-year-old championships, many many years ago. The runner on the left is Dave Reid, who was the greatest Canadian miler of his generation. I will only say this: in this particular race, Reid placed second. I "retired" from competitive running a year later, in large part because I realized that the particular statistical fluke represented by me beating Dave Reid was unlikely to ever be repeated. (For the runners out there, I believe I ran something like 4:05.)
Source: gladwell.com | 4 Jun 2010 | 8:22 am
Roy is of the impression
that that I believe we should abandon rational drug design and, as he puts it,
“go back to the old way of doing things: of throwing mud on a wall and seeing
what sticks.”
I’m not sure where he
gets that idea. “The Treatment” makes it clear that both strategies—rational drug design and
mass screening--have a place in drug development. When the biology of a disease is well
understood (as in the case of Herceptin and breast cancer) then the former
strategy makes sense. But in those cases where it is not, then there is much to
be said for following a more serendipitous path. I suspect that most drug development experts would agree with me on this. In fact,
it’s probably the case—contra Roy--that one of the most compelling criticisms
of the drug industry at the moment is that it has gone too far in the rational
direction. In a piece in the December “Nature Reviews,” for example, Bernard
Munos writes:
Success in the pharmaceutical industry depends on the random occurrence of a few ‘black swan’ products. Common processes that are standard practice in most companies create little value in an industry dominated by blockbusters. These include developing sales forecasts for new products, which are inaccurate nearly 80% of the time. Another example is portfolio management, which has e been widely adopted by the industry as a risk management tool, but has failed to protect it from patent cliffs. During the past couple of decades, there has been a methodical attempt to codify every facet of the drug business into sophisticated processes, in an effort to reduce the variances and increase the predictability. This has produced a false sense of control over all aspects of the pharmaceutical enterprise, including innovation.
I got the impression from from Roy’s piece
that he was trying very hard to disagree with me. (Calling his post "Malcolm Gladwell is Wrong," was one clue). I’m not sure the effort
was successful. He points out, for example, that some doubted Synta’s promising
phase two data, in the belief that they were an artifact of the trial design:
that there were differences in the health status of the control and treatment arms of the
study. A good portion of my piece, of course, is devoted to the same general argument.
What interested me was in describing the complications and difficulties
and in many cases unavoidable issues in trial design that can make a drug look far more promising
in early clinical testing than it actually is.
Roy goes on:
One gets the impression that Gladwell followed elesclomol over the
years in the hopes of using its story for one of his books: the story of how
luck and intuition can lead to pharmaceutical success. But the opposite
happened, and the account ended up in The
New Yorker instead. In Gladwell's final assessment, the story remained one
about luck: but about bad luck instead of good
I do hope my editors at the New Yorker don’t read that and think
that I give them my leftovers! And I wish it were the case that I knew what my next book was all about! The truth is that "The Treatment" was always a New Yorker piece. And I had no preconceptions about
how the Synta story might end when I began reporting it, except that I guessed
that would be a good case study in the many difficulties of coming up with
new cancer drugs. Unfortunately for the many thousands of melanoma patients
around the world, it was.
Source: gladwell.com | 20 May 2010 | 5:19 pm
Happy Mother’s Day to all the moms out there. We need you… or we wouldn’t be here.
I’m a lucky one. I’m blessed with a wonderful mother of my kids, and a wonderful mother of my own.
Source: Casual Fridays | 8 May 2010 | 10:49 pm
Source: gladwell.com | 3 May 2010 | 4:36 pm
The world continues to move at ever-increasing speed. Twitter is not going to slow down for you to catch your breath.
Not only is work filling your day, but so are non-profits. Even consumer marketing seems to be vying for your time (“Visit our website.” “Fill out this survey.” “Engage in these conversations.”) instead of directly reaching for your billfold.
We’re all busy. It isn’t going to change anytime soon. If I could visualize this phenomenon, it would look like a monstrous fitness center with people on treadmills. So many treadmills you can’t see the end of it.
What can you do? If we’re all stuffing our lives this way, how do you do anything that gets noticed? How do you define success in a line-up of people all running in the same direction, yet going nowhere?
Margin.
On a sheet of standard notebook paper, there are a few inches of space reserved along the edges where the writer doesn’t write. I remember my elementary teacher guiding us, “Write your name in the margin.” If that space were not preserved for our names, it would have been much more difficult to discern which paper belonged to which student.
It is the same in our lives today. Sure there are going to be meetings to attend, traffic jams, paper jams, invoices to create, bills to pay, meetings to attend, paperwork to fill, inboxes to empty, dinner to make, dishes to clean and meetings to attend (let’s not get carried away). But there must be space reserved along the edges of life. This is where we can leave our unique signature.
What are you doing with your margins? Are you filling them up with other’s “stuff?” Are you letting others into your margins and giving them what should be your space? Or are you writing your name? Your way. Your signature.
Create the space to be uniquely you and claim your masterpiece.
Source: Casual Fridays | 16 Apr 2010 | 9:58 am
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Click here to download the PDF.
"If you’re under age 45 or so, there’s a good chance that you’ve tried Jägermeister. However the odds are low—quite low—that you actually enjoy the taste. And that’s okay. Few people do. Very, very few. I’ll wager that most of the people who make Jägermeister don’t like the taste of Jägermeister. Yet the brand continues to grow at an astonishing rate. If so many people actively dislike the taste, how does the company manage to sell 83 million bottles a year?
With sales increasing up to 40% per year since 1985, Jägermeister is the most popular drink nobody likes.
Many companies successfully advertise products and services that consumers don’t necessarily need (bottled water, luxury cars) or even enjoy (backache pills, oil changes, burial plots). But here’s a brand that manages to sell an extraordinary volume—at a premium price point, no less—of a product that people don’t even want, and more to the point, actively dislike."
Source: ChangeThis Newsletter | 10 Feb 2010 | 1:08 pm
“The problem? 11,000. That is the number of business books published in the United States every year. Placed one atop another, the stack would stand as tall as a ninety-story building.
Recommendations reduce the noise. Suggestions from friends and colleagues are best, because they know you and your circumstances. Reliable media sources that regularly review business books, like The Wall Street Journal and BusinessWeek, are also a great source for slimming the pile. Blogs, tweets, and Facebook statuses can be just as valuable. Online booksellers offer customer reviews on their product pages, and physical bookstores have helpful employees who can help you find a book
Worthwhile as they are, recommendations merely reduce the size of the pile. Our next step is to determine which book is right one.”
Source: ChangeThis Newsletter | 10 Feb 2010 | 1:07 pm
“Twenty-five years of helping business leaders around the world develop ideas has taught me three things:
1. There is no more powerful way to come up with a new idea than to draw a simple picture.
2. There is no faster way to develop and test an idea than to draw a simple picture.
3. There is no more effective way to share an idea with other people than to draw a simple picture.
While good speaking is engaging and inspiring, we need to recognize the limitations of our words. Let’s be clear: there’s nothing wrong with words. What’s wrong is that they’re not enough.
This is where pictures come in. Whether drawing them, looking at them, or talking about them, pictures add an extraordinary amount to our ability to think, to remember, and to do.”
Source: ChangeThis Newsletter | 10 Feb 2010 | 1:05 pm
Click here to visit the site.
Click here to download the PDF.
“I call the environment in which we live the Econosphere. It is the world created by and governing of human decision making, and it is our home. It provides for us and nurtures us. It reacts to and informs our every interaction and, if we understand it, allows us to optimize the use of our life spans moment by moment. This environment is not, however, one made of oxygen and hydrogen, oil and steel, high mountains and low plains. Rather, the Econosphere is our social environment, where we work, live, raise our families, and govern ourselves. We need to start thinking about the economy as a holistic, natural system. To those who are inclined to see it, it is breathtaking choreography on a global scale with billions of performers, each one in character, playing his or her unique role so that the entire ensemble shines. The Econosphere provides for us, yet it is also of us.”
Source: ChangeThis Newsletter | 10 Feb 2010 | 1:02 pm
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“Most of us are seduced by the idea of overnight success. We want to believe the myth that success is easy to come by. But success in business takes time, energy and hard work—lots of all three.
Personally, I’ve never met an overnight success. I’ve met people who’ve done something well for a long time and were suddenly discovered. Then everyone assumed they came out of nowhere, that their fame happened overnight.
But the real truth is that it takes a long time to be an overnight success.”
Source: ChangeThis Newsletter | 10 Feb 2010 | 1:01 pm
In Sunday’s New York Times Book Review, Steven Pinker responds to my description of him as occupying the “lonely ice floe of IQ fundamentalism”:
What Malcolm Gladwell calls a “lonely ice floe” is what psychologists call “the mainstream.” In a 1997 editorial in the journal Intelligence, 52 signatories wrote, “I.Q. is strongly related, probably more so than any other single measurable human trait, to many important educational, occupational, economic and social outcomes.” Similar conclusions were affirmed in a unanimous blue-ribbon report by the American Psychological Association. . .
A few things here are worth mentioning:
First, the editorial in question made a number of other arguments that, I think, most observers would agree fall on one end of the nature-nurture continuum: that all IQ tests measure the same thing, that heredity is more important than environment in determining it, that group differences are relatively unaffected by schooling or socioeconomic factors. It also said that the IQs of different races cluster at different points, with the average IQ of blacks falling about a standard deviation lower than that of whites, and that these differences show no sign of converging over time.
Second, two thirds of the editorial board of the journal Intelligence declined to sign the statement.
Third, the statement originally appeared on the op-ed page of the Wall Street Journal in 1994, explicitly in defense of “The Bell Curve,” a book whose supporters are typically quite happy to call one of the most controversial books of the past 25 years.
Fourth, fifteen of 52 signatories to the Wall Street Journal statement have had their research supported by the Pioneer Fund. For those who have not heard about the Pioneer Fund, here is a brief description of its history from “The Pioneer Fund: Bankrolling the Professors of Hate,” by the historian Adam Miller:
In 1937 the Pioneer Fund was founded by Wicklife Draper, whose
In 1922, Laughlin also wrote the Model Eugenical Sterilization Law which was adopted in one form or another by 30 states and resulted in the forced sterilization of tens of thousands of people in the
Among the fifteen Pioneer Fund-sponsored signatories were Arthur R. Jensen (who has cited the heritability of IQ to argue against interventions to boost academic performance of minorities), J. Philippe Rushton (who, since 2002, has been the president of the Pioneer Fund, and who has argued that the size of what he terms the “Negroid brain” is inversely related to that of the Negroid penis); Rushton's colleague Douglas Jackson (best known for arguing that men are significantly more intelligent than woman), and Seymour Itzkoff (a eugenicist who holds that blacks and whites have such distinct evolutionary histories as to belong to different subspecies).
Fifth, the APA’s own report on the subject,“Intelligence: Knowns and Unknowns,” which Pinker suggests is in sympathy with his position, was largely directed against IQ fundamentalism. For example, it noted that IQ results correlated well with total years of education—in part because high scorers receive encouragement, and are placed in "college preparatory" classes where their peers provide encouragement, too. The amount of education someone receives then itself has an effect on social status. ("In summary, intelligence test scores predict a wide range of social outcomes with varying degrees of success. Correlations are highest for educational achievement, where they account for about a quarter of the variance.") The paper points out that one reason intelligence scores predict occupational level is that "admission to many professions depends on test scores in the first place," and also explores the evidence that "workplaces may affect the intelligence of those who work in them." It delves into the Flynn effect, and the various possible explanations for it; and suggests that what little evidence is available "fails to support the genetic hypothesis" for the black/white differential in psychometric scores.
I don’t mean to suggest that Professor Pinker agrees with the more eccentric positions of the some of the 52 signatories. (Though the Pioneer Fund website does describe one of his books as a “must read”; the New Yorker, where I work, was less generous). The fact that ideas are sometimes supported by people with unsavory connections does not make them invalid. An ice floe is not necessarily a bad place to be. It’s just that if you are plainly floating on one, it doesn’t make much sense to insist that you are standing on solid ground.
Source: gladwell.com | 3 Dec 2009 | 1:47 pm
Source: gladwell.com | 18 Nov 2009 | 12:51 pm
Source: World's famous photos | 14 Oct 2008 | 10:26 pm
Source: World's famous photos | 14 Oct 2008 | 10:23 pm
Source: World's famous photos | 14 Oct 2008 | 10:21 pm
Source: World's famous photos | 14 Oct 2008 | 10:20 pm
Source: World's famous photos | 14 Oct 2008 | 10:20 pm
A new method for designing market-research experiments reduces costs and yields more precise results.
Source: Columbia Business School: Ideas At Work | 6 Mar 2008 | 11:42 am
Experts may boast intimate knowledge about the specific details of a new product, but that may not always be what consumers want.
Source: Columbia Business School: Ideas At Work | 6 Mar 2008 | 11:41 am
Experts may boast intimate knowledge about the specific details of a new product, but that may not always be what consumers want.
Source: Columbia Business School: Ideas At Work | 6 Mar 2008 | 11:41 am
Offering last-minute deals is not always a sound pricing tactic for airlines, but under some circumstances, economy carriers may want to offer such bargains.
Source: Columbia Business School: Ideas At Work | 6 Mar 2008 | 6:56 am
Firms in developed countries can compete with those in emerging economies by specializing at the high end of the quality scale.
Source: Columbia Business School: Ideas At Work | 17 Jan 2008 | 12:51 pm
This blog has always been about optimism, creating better user experiences, helping users spend more time in flow, and learning. There are 405 posts here. More importantly, there are nearly 10,000 comments from y'all that add so much more to the topics, and from which myself and others have learned a great deal. I don't want the last thing people remember about this blog to be The Bad Things.
So, I've moved my original "threats" post--something many people find very difficult to look at-- to a different web page -- rather than keeping it as a post here. If you want to read the original content of the post (it lost some formatting), it's here.
But I want the thing people see when they come here now to reflect what this blog has always been about, so I'm including a few of my favorite pictures from the last two years here.
As for the future of this blog, I know I cannot just return to business as usual -- whatever absurd reasons have led to this much hatred for me (and for what I write here) will continue, so there is no reason to think the same things wouldn't happen again... and probably soon. That includes anything that raises (or maintains) my visibility, so I will not be doing speaking engagements--especially at public events. (And of course it's not just me, it's anyone with a lot of visibility. Think: Scoble. He can take it, I can't.)
I made no money from this blog -- it was always a labor of love. Contrary to what the critics have been saying, I was never on the "paid" speaking circuit, never used it to gain "lucrative consulting contracts" (or even a single contract). I don't have Amazon affiliate links... this blog was because I love helping and teaching and learning from readers.
That leaves me with... what to do next?
I have a few ideas, but I'm now asking for any suggestions OTHER than simply returning to this blog and doing what I was doing before. These are just some wild possibilities that many of you have come up with and sent me emails about. Some are more reasonable or appealing to me than others. I'd love to hear more ideas, plus thoughts on the ones listed below.
1) Get a real job doing this, so that I can continue with the same kind of work, but without raising my own visibility. In other words, it would be for a company and the focus would be off of me.
2) "Ghost write" for someone or something else. I got myself into the Technorati Top 50, I could help someone else (if it's for the right reasons) raise their readership.
3) Create a fake persona and write as that fake person. Unfortunately, almost everything I do has a look and style, and I don't think the quality of my writing is suddenly going to improve, so it would be pretty obvious that it was me. Still... a rape fantasy about a fake person who lives thousands of miles from where I do would not effect me as deeply or as personally as when the dream/imagery is about the real me I don't like this idea as much because anonymity--NOT Owning Your Own Words--is one of the biggest contributors to the problems that have driven me and thousands of others off their blogs or other online communities.
4) Turn THIS blog into a real group blog... with a LOT of authors, and I would take more of an editorial role. That way, I represent only a small percentage and the hatred/anger/threats would be more distributed. Kind of a share-the-attacks approach ; ) More like 37 Signals, less like Scoble, where all personal attacks are directed at him instead of The Blog.
5) Right now, I couldn't pay anyone else so the blog would have to be sponsored to pay other authors. I would agree to sponsorship only if it was by someone/something I already love (Apple? Adobe? Google? Anyone interested?)
(And of course I'd also need authors, so if it looks like a group blog is the way to go, there will be a call for participants)
6) Make the blog private -- where only registered members can see it. That way, it would be much more difficult (and probably less fun) for others to attack it and/or me. It would simply be a private community. My visibility would drop dramatically, yet I'd still be able to write about the same topics. This idea is one of my favorites -- but at the same time it is much less user-friendly (you'd have to log-in, no public RSS feed, etc.) and that would be a really bad idea.
7) Do something else on the blog -- podcasts, video, e-books -- something other than the posts. This might not make any difference, though. But perhaps without the words and pictures... it could just make it worse since it would still be my voice (podcast) or worse, my FACE (video), although I've considered cutting videos that wouldn't have to show me at all.
8) ? ? ?
Please help. This will be the last post here quite some time, until I figure out what to do next. Please enjoy the pictures... most of them have been inspired by y'all.
(I will leave comments open, of course, but moderate with abandon. There will be nothing nasty or personal in this thread. Like I said, I want the last thing people see on this blog to reflect the spirit of this blog and its readers.]






Source: Creating Passionate Users | 6 Apr 2007 | 12:00 pm
Update: I could not bear to leave this post up on the site, as one of the last things people will see and remember about this blog -- and especially with that horrible photo. So, I have moved the post to a separate web page here. The content is exactly as it was posted, athough it lost some formatting. Comments are closed (after 1100 of them), but you can still read them here. I deleted only one comment from this thread.
Source: Creating Passionate Users | 6 Apr 2007 | 11:59 am
Chris Locke and I agreed to publish a statement, together (both in our own words) in advance of the story which will appear tomorrow (Monday, April 2) on CNN, at 7:20 AM (EST) on "CNN American Morning", and throughout the day on other CNN shows.
A quick explanation for the critics:
When I was first bombarded by the media about this story, I refused to answer questions. Having no media experience, I found that when you don't answer a reporter, they'll tell your story without you, so I agreed to speak with a few. When I was asked for a short CNN interview, I said that I would do it only if they would let me invite Chris Locke as well. Needless to say, everyone including Chris was stunned to hear this.
But these stories should not be about me... I am simply one of a gazillion examples about what's happening today both on and offline. Nor is it a simple Nice Vs. Bully story, and I thought having us come to an understanding would encourage others to stop fighting on either of our behalves and try to listen first, and then talk, and maybe something good and useful really will come of this.
Although I've learned a lot in the last few days, I still do not know who made the unclebobism photo post, or why, or whether that person is a real threat. That part of the story has continued to devolve in even scarier ways.
So, this is the last post I'll make for some time, and I've closed comments because I cannot keep up with the hateful ones (including those that post my home address and social security number, etc.)
I'm sure I'll be back in the future.
I appreciate the overwhelming support here and elsewhere more than I can possibly say.
I cannot thank you enough for your stories and encouragement and kind words.
I hope that people will continue talking, and with less rage on either side of the issue and more productive ideas for what to do going forward.
Source: Creating Passionate Users | 2 Apr 2007 | 3:38 am

Every time I give a talk, someone always asks, "That's all good and nice that helping users learn is the key to creating passionate users... but who's going to do all that extra work? Who's going to make the extra tutorials and better docs?" Answer: your user community. Think about all the things a strong user community can do for you: tech support, user training, marketing (evangelism, word of mouth), third-party add-ons, even new product ideas. And that's not including any extra sales you might make on community/tribe items like t-shirts, stickers, and other gear.
Yes, there's still a budget... but we've all seen third-party fan/user groups that got no support at all from "the mother ship" and yet thrived and gave users a level of support and training the company didn't provide. But there's still that little of issue of getting users involved, and for that--the single biggest factor is getting users involved at a much earlier path on their learning journey than typically happens.
This picture is from an earlier post:
In Building a User Community Part 1 we talked about the importance of not only a strict "There Are No Dumb Questions" policy, but also an even more dedicated "There Are No Dumb Answers" message.
Today, this post will offer a few more tips on how to use your marketing budget (tiny as it may be) to build, support, and grow a user community from the beginning.
* Host some kind of discussion forum (can include chat, wikis, and blogs as well), and do whatever it takes to get people there as soon as possible, ideally while the thing is still in beta (but it's never too late to start!)
* Look on other third-party forums where users are discussing (which usually means struggling) your product, and find the most active people. Reach out to your earliest adopters or strongest new users and offer them non-paid incentives for becoming active. Chances are, if you have any users at all and your product is even the least bit complicated, people are discussing it somewhere. This could be anywhere from Amazon product reviews to technical discussion boards and even comments on related blogs.
* Make these folks life-time "charter members" with special privileges and recognition as 'founders' that nobody else will ever get.
* Have levels and rewards for participating (but again, not money--that totally changes the motivation, or at least the perceived motivation). The rewards can simply be status, early access to betas, and especially restricted access to the developers where they can discuss their ideas or at least listen to the engineers and designers describe why they made the choices they did, etc. [Don't reward people for post quantity alone... if post-count is the only criteria, you end up with a zillion useless posts]. Study successful user group communities for examples (like, say, javaranch.com--3/4 million unique visitors a month).
* Teach users how to help other members by creating documents (or getting other users to write them) on how to ask and answer questions in the most productive way.
* Include some just-for-fun activities in your community, like one (usually ONLY one) totally off-topic forum.
* Make sure there are interesting, easy-access ways for users to get to know more about one another. Be SURE to have user profile pages that include gender, photos, and some other personal info in addition to the specifics related to this particular community. Which leads to...
* Encourage members to meet offline! Hold a dirt-cheap User's Conference, ideally in more than one city, to get things started. Start a forum from the people who sign-up for the conference, and offer user group or forum leaders free entry to the event (and be sure to have a private user group or forum leader cocktail reception). Tips for that are in this recent post on face-to-face). Create a document on How To Start A User Group, and make sure users know how to get it. There is a great series of posts on how to start a user group written by the guys behind the Edmonton .NET User Group. (Thanks guys)
* Encourage forum moderators or other community leaders to have their own private discussion space.
* Don't tolerate abuse of the beginners, but don't force the experts to have to put up with newbie issues. As any community matures, you must provide separate areas for newbies and experts... if the community culture is one of generosity and motivation, there will still be enough experts who want to spend time helping newbies.
* Why not help your top community leaders get a book deal? You never know... if it's a tech topic, direct them (or yourself) over to Wiley publisher Joe Wikert for some excellent and candid advice (search his archives, and you'll find everything from how to write a proposal, whether you need an agent, etc.)
* Consider starting a monthly "official" user group membership subscription, with something that comes in the real mail each month. Think about it. Think about how you feel when Fedex or UPS pulls up with that little Amazon box with the smile on the side. Each month, send them a newsletter or DVD. Where's the budget for that content? Get your users involved! Have them submit things, and use the small monthly membership fee to cover the cost of materials and mailing, etc. Maybe you can partner with a sponsor on this, to include other things in the monthly "kit."
* Create limited-edition, not-for-sale t-shirts, stickers, and other gear JUST for the founding community members (if you're just getting started in building a community). For ongoing communities, do the same thing and distribute them randomly, for free. Use the principle of "intermittent variable reward" that works so well to make slot machines and twitter so addicting ; )
* Make your community leaders or even just active participants HEROES. Create "superhero" Moo cards for them. Plaster their photos everywhere. (Cute story I heard from a reader here -- she met her husband online while they were both moderators for an Autodesk CAD forum.)
* Host an offline retreat just for the key community leaders. Can't afford to do what Microsoft does with its Search Champs? Can't afford to put people up at the "W"? Have a campout. Supply the marshmallows.
* Above all, keep teaching members to teach other members. Give everyone a crash course in learning theory. The better they become at helping others--the more skills they develop in mentoring/tutoring others--the more meaningful and motivating it is for them to keep on doing it..
These are just a few tips for now. Stay tuned for more. And of course, please add your own... while I have quite a lot of user group/community experience having launched several groups from scratch, they were all technology-related, and many of you are from very different domains.
Source: Creating Passionate Users | 21 Mar 2007 | 9:12 pm
If your app was an employee, what kind of employee would it be? When it's employee performance review time, how would you rate it? These are just a few of the apps I've worked with recently...








What other app/product employee-types are there? Know any apps that need an employee appraisal?
Source: Creating Passionate Users | 20 Mar 2007 | 8:32 pm
Here endeth the feed items.